Customer Advocate, Cash Out – FHA

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September 22

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Moder

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Banking • Finance • SaaS

Moder is a digital-first consulting and third-party mortgage services provider (Moder Solutions, LLC) that helps mortgage, banking and insurance organizations modernize operations, automate processes, and improve customer experiences. The company combines mortgage automation tools, digital transformation services, compliance-aware operating models, and global delivery talent to streamline origination, servicing and broader financial operations. Moder is NMLS-registered (Moder Solutions, LLC — NMLS ID 1186374) and operates as a non-lending, non-broker third-party service provider.

1001 - 5000 employees

Founded 2020

🏦 Banking

💸 Finance

☁️ SaaS

📋 Description

• Responsible for processing loan applications in compliance with mortgage lending and applicable investor guidelines. • Analyzing the loan application, assessing creditworthiness and likelihood of loan repayment. • Reviewing title commitments and fees, ordering subordinations, and allocating fees properly. • Monitoring the loan process and managing expectations with clients and sales staff. • Providing quality loan processing and ensuring completeness prior to underwriting approval.

🎯 Requirements

• High school diploma or general education degree (GED) required, BA Preferred • Prior experience - 2 years as a mortgage loan processor processing full doc loans or similar position • Outstanding communication and customer service skills • Excellent attention to detail • Well versed in the mortgage process flow and established SLA’s • MS Office proficient

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Remote work options