Senior Collections Manager

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GoodLeap

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Finance • Energy • Fintech

GoodLeap is a tech company delivering best-in-class financing and software products for sustainable solutions. It supports homeowners and businesses nationwide by providing solar loans, energy efficiency loans, and other financing solutions to promote green energy adoption. GoodLeap is committed to a sustainable future, having facilitated $58B in cumulative financing and offsetted 14M metric tons of CO2. The company offers solutions like solar and storage systems, energy-efficient upgrades, and smart home technologies, primarily catering to the green energy sector. Their partnerships and initiatives aim to expand access to clean energy and support environmental sustainability.

501 - 1000 employees

Founded 2020

💸 Finance

⚡ Energy

💳 Fintech

📋 Description

• Create and implement collections strategies to decrease the amount of delinquent loans for both internal and external collections departments • Oversee and manage both internal and external collections staff members to ensure collections and company policies, procedures, and strategies are followed • Monitor and prepare reports on collections performance for both internal and external collections departments • Address and mitigate collections related escalations and incidents for both internal and external collections departments • Oversee, manage, and audit collections strategies, processes, and reporting to ensure effectiveness, accuracy, and compliance requirements and expectations are achieved • Collaborate and partner with internal and external departments and personnel to enhance collections strategies, processes, and performance

🎯 Requirements

• Minimum 5 years of experience in collections, financial services or relevant field • Minimum 3 years of experience in a consumer collection management role • Minimum 3 years of call center management experience • Advanced proficiency with computer functions with MS office suite strongly preferred • Ability to lead or manage 10-15 high performing front line representatives • Exceptional communication skills including verbal, written, one-on-one and team • Knowledge of collection industry regulations • Ability to collaborate across departments to resolve customer concerns • Strong leadership skills to motivate employees to achieve success • Excellent problem-solving skills • Goal oriented focusing on both short and long term visions • Understanding of good collection practices and procedures • High School Diploma or GED Required • Bilingual preferred (English/Spanish)