Deployment Tech Manager

🕒 4 days ago

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GoTab

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

💼 Consulting

🍽️ Food & Beverage

📦 Logistics

💰 $1M Series A - GoTable on 2013-10

Consulting • Food & Beverage • Logistics

GoTab is an entertainment commerce platform and point-of-sale system that provides restaurants, bars, hotels, stadiums, and other hospitality and entertainment venues with mobile ordering & payment, pocket/handheld POS, kitchen display systems, self-ordering kiosks, and guest-centric commerce features like tabs, memberships, loyalty, and online order aggregation. The platform integrates with best-of-breed solutions, offers flexible hardware options, white-glove onboarding and 24/7 support, and aims to increase efficiency, reduce labor, and boost revenue for multi-unit and high-volume operators.

📋 Description

• Directly manage and develop the Deployment Tech – Onboarding and Deployment Tech – Support teams. • Hire, onboard, coach, schedule and performance-manage team members across both functions. • Own end-to-end technical deployment and support workflows—from pre-launch readiness through post-launch stabilization. • Act as the primary escalation point for complex technical and customer-impacting issues. • Define and track key performance indicators (KPIs) for deployment success, launch readiness, support responsiveness, and system reliability.

🎯 Requirements

• 3–5+ years of experience managing technical support, deployment, or field operations teams. • Demonstrated success leading customer-facing technical teams in SaaS, fintech, POS, or hospitality technology environments. • Experience scaling processes and teams in a high-growth company. • Strong understanding of IP networking (wired and wireless). • Familiarity with Linux environments, command line utilities, and remote access tools (SSH/SFTP). • Experience with POS hardware, Android devices, printers, routers, and peripherals. • Familiarity with mainstream POS systems (Micros, Aloha, Toast, Simphony, etc.) is highly valuable. • Excellent verbal and written communication skills. • Ability to translate technical complexity into clear guidance for customers and internal stakeholders. • Ability to travel occasionally to customer sites, team offsites, or major deployments.

🏖️ Benefits

• Medical, Dental, & Vision insurance • 401k with an employer match • $100 monthly GoTab Bucks to dine at any GoTab location • Generous PTO & Holidays