GoTo
SaaS • Telecommunications • Enterprise
GoTo is a company offering all-in-one business communication and remote IT management solutions. Their product lineup includes GoTo Connect, an all-in-one communication platform providing features like cloud-based phone systems, digital channels, and AI-powered contact centers designed to improve customer experiences. Additionally, GoTo offers IT management and support services like remote access, mobile device management, and IT asset management to enhance enterprise productivity and security. They cater to various industries, such as healthcare, legal, education, and professional services, ensuring seamless communication and IT support from any location on any device.
1001 - 5000 employees
Founded 2000
☁️ SaaS
📡 Telecommunications
🏢 Enterprise
💰 Seed Round on 2013-11
Senior UX Researcher
Job not on LinkedIn
October 9
GoTo
SaaS • Telecommunications • Enterprise
GoTo is a company offering all-in-one business communication and remote IT management solutions. Their product lineup includes GoTo Connect, an all-in-one communication platform providing features like cloud-based phone systems, digital channels, and AI-powered contact centers designed to improve customer experiences. Additionally, GoTo offers IT management and support services like remote access, mobile device management, and IT asset management to enhance enterprise productivity and security. They cater to various industries, such as healthcare, legal, education, and professional services, ensuring seamless communication and IT support from any location on any device.
1001 - 5000 employees
Founded 2000
☁️ SaaS
📡 Telecommunications
🏢 Enterprise
💰 Seed Round on 2013-11
📋 Description
• Impact-focused approach to planning, conducting and communicating research studies focused on understanding user behavior, needs, use cases and workflows, and identifying opportunities for impact • Support the product team by conducting research on user goals, needs and mental models, and usability testing solution ideas • Improve our processes and channels of research participant recruiting collaborating closely with Customer Success, Product Marketing, and Lifecycle Marketing • Develop a deep understanding of the users and the products – and curate that knowledge – updating and being current with all changes and understanding the use cases drive the functionality they support • Develop a clear understanding of the competitive landscape – informing research direction, opportunities for disruption and innovation • Deliver key insights through readouts, workshops, and presentations
🎯 Requirements
• 5+ years of relevant industry experience in leading research in senior roles in a lean, agile, and delivery-driven environment • Ability to create research plans and deliver key insights through user interviews, identifying JTBD, defining personas, usability and other user-testing methodologies, and building and facilitating key workshops and presentations to stakeholders and the broader audience at GoTo • Identify research opportunities and contribute to the research roadmap so that the work balances strategic and tactical feedback • Strong problem-solving skills and a willingness to innovate coupled with strong self-governing abilities • Excellent knowledge of qualitative research best practices and approaches • Education - Degree in Communications, Cognitive Psychology, HCD/Computer Science, Sociology, Economics, Statistics, or other field emphasizing qualitative analysis of human behavior or equivalent experience • Research experience in B2B settings (understanding customer needs and gathering feedback from admins, vendors, managed service providers)
🏖️ Benefits
• Full remote work option within Hungary • Comprehensive health benefits, life and disability insurance, and fertility and family-forming support programs • Generous paid time off, paid holidays, volunteer time off, and quarterly self-care days and no meeting days • Tuition and reading reimbursement programs to support your continuous learning and professional growth • Thrive Global Wellness Program, confidential Employee Assistance Program (EAP), as well as One to One Wellness Coaching • Employee programs—including Employee Resource Groups (ERGs), GoTo Gives, and our charitable matching program—to amplify your connection and impact • Gym reimbursement programs to encourage your physical well-being • GoTo performance bonus program to celebrate your impact and contributions • Monthly remote work stipend to support your home office expenses
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