Customer Success Manager

🕒 July 8

🏛️ District of Columbia, Washington – Remote

🏛️ District of Columbia – Remote ☕ Washington – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Govly

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

💼 Consulting

🎖️ Defense

📦 Logistics

💰 $9.5M Series A - Govly on 2023-11

Consulting • Defense • Logistics

Govly is an AI-powered SaaS platform that helps contractors, primes, OEMs, and distributors find, track, and win public sector procurement opportunities across federal, state, local, and education (SLED) markets. The platform aggregates solicitations and awards from many contract vehicles, automates capture and sales tasks with AI agents and workflows, and provides collaboration, signals, and integrations to accelerate government contracting and pipeline growth.

📋 Description

• Be a proactive customer success mindset • Drive adoption, retention, and expansion for your client base • Lead successful implementation and onboarding for new clients • Build and enhance executive relationships within client base • Train and educate Govly users • Share frontline customer experiences back into the business • Bring a scrappiness and hunger to build a truly special team

🎯 Requirements

• 3+ years in B2B Saas as either a CSM, Account Manager, Account Executive, or Onboarding Manager • Strong project management skills & are extremely organized • Comfortable operating in a lean startup and in a fast-paced environment • Pride in work, highly committed to honing craft and willing to learn and grow • Complete sense of ownership; no task is too small • Desire to be part of a high performing team and additive to the culture

🏖️ Benefits

• Comprehensive health, dental, and vision insurance • 401(k) plan, with company match • 15 days of accrued PTO per year + 2 week company Holiday break • A truly exceptional opportunity to learn, grow, and make an outsized impact!