Manager, Professional Services

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April 9

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GovOS

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Government • SaaS • Compliance

GovOS is a company that specializes in providing cloud-based software solutions for government agencies to streamline and digitize their operations. The platform includes a wide array of products that manage public records, licensing, registration, and tax compliance. With offerings such as remote marriage licenses, multi-jurisdiction tax filing, and short-term rental compliance, GovOS empowers state and local agencies to improve productivity and performance by transitioning from manual to digital procedures. GovOS serves over 800 cities, counties, and states, enhancing government service quality and operational efficiency.

201 - 500 employees

Founded 2018

🏛️ Government

☁️ SaaS

📋 Compliance

📋 Description

• GovOS is a leading provider of transaction and compliance software for state and local governments. • The Professional Services Manager is responsible for successful delivery of implementation services and coordination of activities. • Manage a multi-functional team of configuration consultants to implement a diverse portfolio of software solutions across the United States. • Coordinate pre-sales planning and strategic solutions consulting, and work with proposals team to help respond to and build RFP library. • Review and optimize existing processes through all phases of the implementation experience and recommend new process updates where necessary. • Manage and triage problem incidents that are impacting the team’s ability to deliver value to customers. • Establish oneself as a trusted adviser to customers as a management-level escalation path. • Interact with tact and professionalism with clients, peers, management, and staff. • Embody a high degree of project management discipline to drive the team toward continuous improvement and process excellence. • Other duties as assigned.

🎯 Requirements

• Bachelor's degree or equivalent experience. • 5 + years of experience required within Professional Services in a SaaS environment • 3+ years of experience managing direct reports and performance metrics within a post-sales customer operations function (e.g. implementation/professional services, customer success, support, operations, etc.) • Demonstrated ability to develop and foster strong customer relationships • Experience in technical writing and preparation of proposals • Strong verbal and written communications skills, along with executive presentation ability • Ability to manage expenses and time sheets accurately for direct reports • Familiarity with industry regulatory requirements and future mandates • Ability to achieve results through influence in a matrixed environment • Ability to travel up to 25% • Ability to communicate effectively across language and cultural barriers

🏖️ Benefits

• $115,000-$125,000 annual salary + bonus • Remote Opportunities (Some state restrictions – see below) • Leadership and career development opportunities • Competitive insurance (medical, dental, vision, and voluntary life & disability) • Mental health benefits • 401(k) plan with company match • Paid holidays • Flexible PTO - no accruals • Generous paid parental leave • Monthly work from home stipend