Client Care Specialist

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November 7

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GR8 Global

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B2B • Recruitment • HR Tech

GR8 Global is a community-oriented organization that focuses on connecting professionals with opportunities and innovation across various industry sectors. They offer a platform for talent to discover and engage with industry leaders, fostering growth and collaboration. GR8 Global emphasizes a vibrant work culture and aims to continually improve the candidate experience through its services.

201 - 500 employees

Founded 2023

🤝 B2B

🎯 Recruiter

👥 HR Tech

📋 Description

• Assists with gathering and updating critical client, project, sales, and other business information in the firm's primary business systems (CRM, Resource Management, PM, etc) • Assists with scheduling meetings, events, training, and related coordination activities. • Assists with calculation and creation of quotes for software subscriptions and maintenance renewals. • Follow up regularly to ensure client satisfaction. Assist with new client communications, organization, and coordination of next steps. • Assists with preparation and delivery of quotes and proposals for engagements and completes necessary documentation timely, as directed by the Client Care Manager. • Provides coordination and communication to the team for various software and data analytic projects. • Assist team members in billing and collections. • Supports processes for client care, software renewals, and sales of additional services or products for Technology Solutions department, as directed by the Client Care Manager. • Responsible for assisting with project coordination and billing. • Forwards issues to consultants when needed. • Coordinate live online and in person training events including communication to the clients, staff, scheduling, organizing event data, gathering and updating documentation, and post event communication as needed. • Performs other duties as assigned. • Onboarding, coordinating, and assisting new team members with basic details of our department. • Work on ad hoc projects as assigned by the Client Care Manager.

🎯 Requirements

• 2+ years of related experience • Familiarity with CRM systems • Advanced proficiency in Microsoft Office Suite (Teams, Word, Excel, PowerPoint, Outlook, OneDrive, Planner). • Exhibits strong interpersonal skills in order to work collaboratively and provide positive support to internal team members and clients. • Ability to negotiate and close sales. • Ability to work successfully both independently and with a team. • Ability to produce documents with attention to detail and accuracy. • Ability to direct, positively motivate a team to achieve tasks. • Ability to prioritize deliverables in order to meet multiple deadlines. • Exceptional service mindset.

🏖️ Benefits

• WFH TECHNICAL REQUIREMENTS: Minimum Internet Speed: 50-100 Mbps • Dedicated Home Office Area: Private, quiet workspace • Business Continuity Plan: Power and Internet Backup is a MUST