Staff Software Engineer

🕒 June 2

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Grafana Labs

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2014

🏢 Enterprise

☁️ SaaS

🤖 Artificial Intelligence

Enterprise • SaaS • Artificial Intelligence

Grafana Labs is a company that specializes in open-source observability technologies and solutions. It offers a comprehensive suite of tools for logging, metrics, tracing, and profile management with products like Grafana, Loki, Tempo, and Mimir. Their offerings are designed to help businesses visualize, monitor, and alert on data from various sources, providing capabilities such as anomaly detection, root cause analysis, and service level objective management using AI/ML insights. Grafana Labs provides both cloud-based and self-managed solutions, ideal for infrastructure, application, and frontend observability. Additionally, their platform supports integration with various data sources like Prometheus and OpenTelemetry, making them a key player in the observability and infrastructure monitoring space.

📋 Description

• Architect and own end-to-end integrations across Salesforce, Snowflake/BigQuery, Slack, Grafana, and billing & finance systems • Define and enforce integration patterns and API standards across the GTM stack • Lead incident response and root-cause analysis for integration failures; drive improvements to observability and alerting • Partner with Revenue Operations to translate business requirements into reliable, scalable technical solutions • Evaluate and rationalize third-party connectors, middleware, and iPaaS tooling against build-vs-buy criteria • Design and ship internal applications that replace SaaS point-solutions — reducing cost, consolidating workflows, and increasing team leverage • Establish a lightweight internal development practice: code standards, CI/CD, deployment patterns, and documentation norms • Leverage AI/LLM capabilities (APIs, agentic workflows) to accelerate internal tool development and automate repetitive operations work • Maintain a clear deprecation roadmap tied to measurable SaaS spend reduction targets • Set the technical direction for how GTM systems share data — defining canonical data models, source-of-truth ownership, and sync strategies • Conduct design reviews and provide architectural guidance to engineers, RevOps analysts, and technical stakeholders • Identify and remediate technical debt proactively; advocate for engineering rigor in a primarily non-engineering organization

🎯 Requirements

• 8+ years of software engineering experience, with a strong focus on systems integration and/or internal platform development • Expert-level Python — you write production code, not just scripts, Java, and Java Script • Deep hands-on experience with Salesforce (data model, APIs, automation) and at least one cloud data warehouse (Snowflake or BigQuery) • Proven track record building internal tooling that replaced or meaningfully reduced reliance on commercial SaaS products • Solid grasp of data modeling, API design, event-driven architectures, and ETL/ELT patterns • Experience integrating billing, finance, or quote-to-cash systems (e.g., Stripe, NetSuite, Zuora, or similar) • Demonstrated ability to work autonomously in ambiguous environments — you scope your own work and drive it to completion • Strong communicator who can translate technical tradeoffs for non-technical GTM and finance stakeholders • Familiarity with GTM platforms like Salesforce, HubSpot, Outreach, Gainsight, or similar CRM/sales engagement tools

🏖️ Benefits

• 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose. • Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment. • Transparent Communication – Expect open decision-making and regular company-wide updates. • Innovation-Driven – Autonomy and support to ship great work and try new things. • Open Source Roots – Built on community-driven values that shape how we work. • Empowered Teams – High trust, low ego culture that values outcomes over optics. • Career Growth Pathways – Defined opportunities to grow and develop your career. • Approachable Leadership – Transparent execs who are involved, visible, and human. • Passionate People – Join a team of smart, supportive folks who care deeply about what they do. • In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it. • Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable.