Experience Partner 3

November 25

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Granicus

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Government • SaaS • Compliance

Granicus is a company focused on transforming the way governments interact with their constituents through digital services and technology solutions. It provides the Government Experience Cloud to improve service delivery, community engagement, and operational efficiency across local, state, and federal governments. Granicus offers tools for agenda and meeting management, digital communication and engagement, public records management, and more, all designed to enhance customer experience and foster transparent and equitable interactions between governments and the people they serve.

501 - 1000 employees

Founded 1999

🏛️ Government

☁️ SaaS

📋 Compliance

📋 Description

• Manage a portfolio of up to 30 high-complexity or high-value clients with ARR between $3 - $5M ARR. • Lead strategic discovery sessions and contribute to solution architecture during pre-sales. • Oversee implementation planning and execution, ensuring alignment with client goals. • Conduct executive-level business reviews and develop long-term engagement strategies. • Identify and drive upsell and cross-sell opportunities in collaboration with sales. • Act as an escalation point for Experience Partner I and II team members. • Mentor junior Experience Partners and contribute to internal knowledge sharing. • Represent Granicus in client-facing presentations, panels, and strategic engagements.

🎯 Requirements

• Bachelor’s degree in Business, Public Administration, Communications, or related field. • 5-7 years of experience in consulting, customer success, or enterprise account management. • Proven track record of managing strategic client relationships and driving growth. • Experience with SaaS platforms and digital tools preferred.

🏖️ Benefits

• Flexible Time Off – Take the time you need to rest, recharge, and live your life. • Company-Wide Wellbeing Days – Paid days off to unplug and focus on your mental health. • Work From Home Reimbursement – Support a productive home office environment. • Multiple Health Plan Options – Including a 100% employer-paid plan. • Employer HSA Contributions – When enrolled in a High-Deductible Health Plan. • Fitness Reimbursement Program – Stay active, your way. • On-Demand Mental Health Support – Access to Headspace and other wellness tools. • Paid Parental Leave – For both birthing and non-birthing parents. • Traditional & Roth 401(k) – With a generous company match. • Life & AD&D Insurance – 100% employer-paid coverage for peace of mind. • Online Learning Platforms – Fuel your professional development. • Competitive Salary & Bonuses – Your contributions are valued and rewarded.