Manager, Business Analysis

November 26

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Granicus

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Government • SaaS • Compliance

Granicus is a company focused on transforming the way governments interact with their constituents through digital services and technology solutions. It provides the Government Experience Cloud to improve service delivery, community engagement, and operational efficiency across local, state, and federal governments. Granicus offers tools for agenda and meeting management, digital communication and engagement, public records management, and more, all designed to enhance customer experience and foster transparent and equitable interactions between governments and the people they serve.

501 - 1000 employees

Founded 1999

🏛️ Government

☁️ SaaS

📋 Compliance

📋 Description

• Lead and manage the business analysis team, including staffing, performance evaluation, work allocation, and professional development. • Provide strategic and tactical guidance to analysts and cross-functional teams to ensure client needs are translated into actionable requirements and successful implementations. • Coach business analysts on best practices in stakeholder engagement, documentation, and solution design. • Support business analysts in identifying what is in and out of scope to ensure appropriate change orders (task authorizations) are created and approved. • Guide the business analysis function across the full lifecycle—from discovery and requirements gathering through solution design, documentation, and user acceptance testing (UAT). • Oversee the development and refinement of business requirements documents, solution design documentation, and onboarding guides. • Champion best practices in business analysis and digital service delivery across multiple projects and markets. • Collaborate with internal stakeholders to align business analysis outputs with project scope, timelines, and budget. • Serve as a point of escalation for business analysis-related risks and issues, ensuring timely resolution and client satisfaction. • Drive consistency and quality in discovery call agendas, estimation inputs, and documentation templates. • Support the creation of Statements of Work (SOWs) by providing validated requirements and scope definitions. • Monitor and report on business analysis performance metrics and contribute to financial and status reporting as needed. • Act as a subject matter expert on business analysis methodologies, tools, and techniques. • Update blueprints within project management tools to reflect the workflow required for successful project completion. • Operate with a high level of autonomy and sound judgment in decision-making.

🎯 Requirements

• Minimum of 5+ years of experience in program/project management, preferably in a customer-facing role. • Minimum of 5+ years in a consulting environment, with in-depth experience managing shifting priorities. • 5+ years of managerial experience (preferred). • Experience implementing Software as a Service (SaaS) or other technical projects. • Excellent communication and interpersonal skills with a proven track record of building and maintaining strong relationships with clients (both internal and external). • Ability to manage multiple projects and prioritize tasks to ensure deadlines are met. • Strong analytical skills and experience with data analysis and trend analysis to identify opportunities and areas of improvement. • Knowledge of project management tools, methodologies, and best practices. • Ability to work independently and collaboratively within a team. • Ability to manage conflict and influence decision-making at all levels of the organization. • Strong organizational and planning skills with the ability to manage complex, multi-faceted projects. • Proven experience in proactively gathering information about product performance, customer feedback, and market trends to identify areas of improvement and opportunities for growth. • Solid understanding of Customer Relationship Management (CRM). • Proactive and data-driven. • Demonstrate and ensure timely and thorough communication of strategy, deliverable status, and results. • Have a proven ability to flex between the technical and business sides of your brain – engineers and cross-functional team members alike love to work with you. • Can work with multiple cross-functional teams to build and evaluate business cases to support product investment decisions. • Have excellent communications skills – listening, verbal, and written. • Can drive your team’s success and are a self-starter.

🏖️ Benefits

• Flexibility & Balance • Flexible Time Off – Take the time you need to rest, recharge, and live your life. • Company-Wide Wellbeing Days – Paid days off to unplug and focus on your mental health. • Work From Home Reimbursement – Support a productive home office environment. • Health & Wellness • Multiple Health Plan Options – Including a 100% employer-paid plan. • Employer HSA Contributions – When enrolled in a High-Deductible Health Plan. • Fitness Reimbursement Program – Stay active, your way. • On-Demand Mental Health Support – Access to Headspace and other wellness tools. • Family & Future • Paid Parental Leave – For both birthing and non-birthing parents. • Traditional & Roth 401(k) – With a generous company match. • Life & AD&D Insurance – 100% employer-paid coverage for peace of mind. • Growth & Recognition • Online Learning Platforms – Fuel your professional development. • Competitive Salary & Bonuses – Your contributions are valued and rewarded.