Enterprise Customer Success Manager

October 29

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Gravity Sketch

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Design • Virtual Reality (VR) • 3D Modeling

Gravity Sketch is a company that provides a virtual studio platform for designers to create, communicate, and share their ideas in 3D throughout the design workflow. Their toolset allows designers to capture and communicate early ideas in 3D using VR and intuitive gestural design tools, helping design teams to collaborate more efficiently and make informed decisions. Gravity Sketch integrates both VR and desktop interfaces, enabling seamless access and sharing of 3D content, and fosters real-time collaboration in virtual rooms. This platform is particularly favored by leading design teams for its ability to expedite the creation of high-fidelity 3D concepts, replacing traditional 2D sketching and rigid 3D modeling tools with a more dynamic and engaging process.

11 - 50 employees

📋 Description

• Focus exclusively on key accounts like Ford, GM and John Deere. • Take responsibility for the success of your accounts, ensuring customer success by working across Gravity Sketch. • Build close relationships with customers, from end users to senior management. • Teach/train customers to leverage product features, strengthening their knowledge. • Use quantitative and qualitative data to identify insights and drive actions within accounts. • Build relationships with cross-functional teams such as Sales, Product, Engineering and Marketing. • Collate and communicate product feedback based on personal experience and insights from customers. • Actively contribute to the analysis, planning and execution of CS processes.

🎯 Requirements

• Considerable experience working in an enterprise customer success environment. • Previously responsible for the growth and churn of a BOB. • Organisation: Excellent structure and organisation, with strong attention to detail. • Self-driven: Able to hit the ground running and execute quickly once we have aligned on a plan. Self-driven to learn, to set targets, and able to work under limited supervision. • Passion and curiosity: Avid interest in VR, design and understanding how different products are made, curious personality and enjoys digging deep to understand and solve a problem. • Grit: Positive attitude, and strong team working skills and hungry for success, not afraid to roll up sleeves and help out wherever needed. • People-oriented: Excellent communicator - both written and verbal in German and English, Great listening and relationship-building skills. • Ideally but not required: experience with software in the product design workflow (Gravity Sketch, CAD, Illustrator, Photoshop, etc.) and/or footwear-focused design degree. We have 10+ industry experts in house to help you with these skills and as resources for you to lean on. • Located on the East Coast US.

🏖️ Benefits

• Company trips, socials, sports, gaming sessions • Flexibility in terms of when and where you get work done