GreatSchools
Education • Non-profit • Social Impact
GreatSchools is the leading nonprofit providing high-quality information that supports parents pursuing a great education for their child, schools striving for excellence, and communities working to diminish inequities in education. It offers resources like data ratings, reviews, and tools for comparing schools, and aims to ensure an excellent education for every child.
11 - 50 employees
Founded 1999
📚 Education
🤝 Non-profit
🌍 Social Impact
Family Success Manager
Job not on LinkedIn
October 27
🗣️🇧🇷🇵🇹 Portuguese Required
GreatSchools
Education • Non-profit • Social Impact
GreatSchools is the leading nonprofit providing high-quality information that supports parents pursuing a great education for their child, schools striving for excellence, and communities working to diminish inequities in education. It offers resources like data ratings, reviews, and tools for comparing schools, and aims to ensure an excellent education for every child.
11 - 50 employees
Founded 1999
📚 Education
🤝 Non-profit
🌍 Social Impact
📋 Description
• Design, monitor and optimize the Family Journey, aligning engagement, communication and relationship processes across all touchpoints. • Manage key experience metrics (NPS, CSAT, Retention, Engagement) and propose data-driven action plans. • Coordinate strategic projects such as Pedagogical Feed, Family Onboarding and Community Events, ensuring standardization and consistency across schools. • Support school leadership (Directors and Experience Focal Points) in the local execution of relationship initiatives. • Conduct perception research (quantitative and qualitative) and disseminate insights about family behavior. • Work collaboratively with Commercial, People & Management and Marketing teams to ensure efficient communication and convergence of journeys. • Implement experience governance rituals, periodically reviewing progress, learnings and priorities. • Train local teams in empathy, customer service and experience-oriented communication.
🎯 Requirements
• Proven experience in Customer Experience / Customer Success (preferably in the education, healthcare or premium services sectors). • Proficiency in experience metrics (NPS, CSAT, CES) and CRM/relationship automation tools. • Knowledge of journey design and touchpoint mapping. • Ability to analyze data and prepare executive reports. • Project management focused on multi-school deployment (OKR, Scrum, or PDCA. 📝)
🏖️ Benefits
• Remote work; • Availability to travel to schools that are part of the group.
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