Gritter Francona
51 - 200 employees
Founded 2013
💼 Consulting
📦 Logistics
🏥 Healthcare
Consulting • Logistics • Healthcare
Gritter Francona is a veteran-founded professional services firm based in Rockville, MD that provides mission support and technology services to government and enterprise clients. The company emphasizes veteran skills and values and offers transformation and optimization, information technology (cloud migration, system integration, business architecture, automation), data governance and analytics, AI integration and solution development, and cybersecurity services including DevSecOps, penetration testing, vulnerability assessment, and identity and access management. Gritter Francona also delivers program management, training, media & communications operations, finance/budget/acquisition support, and executive/administrative support, positioning itself as a government-focused IT and security contractor.
Customer Service Technician
🕒 5 days ago
🏛️ District of Columbia, Florida, +2 more states – Remote
⏰ Full Time
🟡 Mid-level
🟠 Senior
💝 Customer Support
📊 Check your resume score for this job
Improve your chances of getting an interview by checking your resume score before you apply.
Gritter Francona
51 - 200 employees
Founded 2013
💼 Consulting
📦 Logistics
🏥 Healthcare
Consulting • Logistics • Healthcare
Gritter Francona is a veteran-founded professional services firm based in Rockville, MD that provides mission support and technology services to government and enterprise clients. The company emphasizes veteran skills and values and offers transformation and optimization, information technology (cloud migration, system integration, business architecture, automation), data governance and analytics, AI integration and solution development, and cybersecurity services including DevSecOps, penetration testing, vulnerability assessment, and identity and access management. Gritter Francona also delivers program management, training, media & communications operations, finance/budget/acquisition support, and executive/administrative support, positioning itself as a government-focused IT and security contractor.
📋 Description
• A Customer Service Technician will respond to technical issues escalated by customers. This position will act as a liaison between operations, the client, and Engineering/Development. You are able to respond to end user request for assistance using existing manuals and scripted responses. Must be able to effectively interact with customers and be able to refer ongoing issues to the appropriate engineering support team.
🎯 Requirements
• - High school diploma or GED • - Experience with problem solving, debugging, and providing solutions to technical issues • - Ability to prioritize and execute tasks in a high-pressure environment. • - Experience working within a team-oriented, collaborative, agile environment. • - Highly self-motivated and directed with the ability to manage multi-discipline triage calls. • - Experience documenting and communicating work-a-rounds and solutions clearly
Apply NowSimilar Jobs
🕒 5 days ago
Manager role at Cable One focusing on customer care and sales advising. Responsible for team performance, coaching associates, and ensuring customer satisfaction with operational goals.
🇺🇸 United States – Remote
💰 Post-IPO Debt on 2020-05
⏰ Full Time
🟡 Mid-level
🟠 Senior
💝 Customer Support
🦅 H1B Visa Sponsor
🕒 5 days ago
OneSource Support Specialist delivering personalized support to patients in rare diseases. Coordinating care and ensuring compliance throughout the treatment journey.
🇺🇸 United States – Remote
💵 $86.7k - $129.9k / year
💰 Post-IPO Debt on 2023-02
⏰ Full Time
🟡 Mid-level
🟠 Senior
💝 Customer Support
🦅 H1B Visa Sponsor
🕒 5 days ago
Support Specialist at PrestoSports working with clients on digital products and providing exceptional customer support. Engaging with partners while fostering long-term relationships through effective communication.
🕒 5 days ago
Grants Management Specialist providing analytical and technical support for federal grants lifecycle remotely. Supporting grant operations and ensuring compliance with federal regulations.
🕒 5 days ago
Senior Customer Service Representative managing customer inquiries and orders for Motion Industries. Requires 5+ years of experience and excellent communication skills with a focus on customer service.
