L1-L2 Service Desk Engineer

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🔥 36 minutes ago

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Growe

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2019

🎮 Gaming

🤝 B2B

Gaming • B2B • Entertainment

Growe is a dynamic company that boldly operates in the iGaming and Entertainment industries. Its mission is to unlock potential and create opportunities by launching new iGaming brands across Asia and Latin America. Gathered expertise from diverse markets allows Growe to unite brands globally and enhance the gaming experience, making it a key player in the growth of the industry.

📋 Description

• Provide L1–L2 technical support for end users in a corporate environment; • Maintain and monitor office IT infrastructure, including computers, laptops, and peripheral devices; • Install, configure, and support Windows and MacOS operating systems; • Troubleshoot and resolve hardware, software, networking, and system-related issues; • Perform regular system maintenance, updates, patching, and preventive support activities; • Handle support tickets, communicate with users, and ensure timely issue resolution according to SLA requirements; • Support endpoint security processes, including antivirus, encryption, and patch management; • Assist with procurement, setup, and replacement of IT equipment; • Perform basic system administration tasks and support infrastructure services such as Active Directory, SCCM, and VPN; • Escalate complex issues to senior support teams when necessary; • Collaborate with internal IT teams to ensure smooth and stable IT operations.

🎯 Requirements

• 1–3 years of experience in IT Support / Service Desk / Desktop Support roles; • Experience combining both L1 and L2 support responsibilities; • Proven experience supporting end-user devices in enterprise environments; • Strong knowledge of Windows 10/11 administration; • Strong experience with MacOS support (Linux knowledge is considered a plus); • Understanding of endpoint security principles, including patch management, antivirus, and encryption; • Basic experience with infrastructure systems such as Active Directory, SCCM, and VPN; • Experience working with ticketing or task management systems; • Upper-Intermediate (B2) or higher, must be fully fluent in both written and spoken English.

🏖️ Benefits

• Provide L1–L2 technical support for end users in a corporate environment; • Maintain and monitor office IT infrastructure, including computers, laptops, and peripheral devices; • Install, configure, and support Windows and MacOS operating systems; • Troubleshoot and resolve hardware, software, networking, and system-related issues; • Perform regular system maintenance, updates, patching, and preventive support activities; • Handle support tickets, communicate with users, and ensure timely issue resolution according to SLA requirements; • Support endpoint security processes, including antivirus, encryption, and patch management; • Assist with procurement, setup, and replacement of IT equipment; • Perform basic system administration tasks and support infrastructure services such as Active Directory, SCCM, and VPN; • Escalate complex issues to senior support teams when necessary; • Collaborate with internal IT teams to ensure smooth and stable IT operations.