Quality Assurance Team Lead, KYC

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September 17

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Growe

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Gaming • B2B • Entertainment

Growe is a dynamic company that boldly operates in the iGaming and Entertainment industries. Its mission is to unlock potential and create opportunities by launching new iGaming brands across Asia and Latin America. Gathered expertise from diverse markets allows Growe to unite brands globally and enhance the gaming experience, making it a key player in the growth of the industry.

501 - 1000 employees

Founded 2019

🎮 Gaming

🤝 B2B

📋 Description

• Conduct audits and quality checks of KYC processes, analyze findings, and implement corrective and preventive measures • Develop and implement KYC quality standards, procedures, and best practices • Ensure compliance with internal policies, regulatory requirements, and audit recommendations • Prepare reports on KYC process quality, approval/decline trends, and workload, providing recommendations for optimization • Manage the Quality Control team, including task allocation, goal setting (OKRs/KPIs), and staff development • Organize training, mentoring, and onboarding to support team growth and skill development

🎯 Requirements

• 3+ years of experience in KYC/AML operations, compliance, or quality control within financial services, iGaming, fintech, or related industries • Proven experience in KYC process quality assurance, including audits, gap analysis, and process improvements • Strong understanding of global KYC/AML regulations and their operational application • Experience leading and developing teams, setting goals, conducting performance reviews, and coaching • Skilled in analyzing KYC data, preparing reports, and providing actionable recommendations • Excellent communication and collaboration skills, including reporting QA results to senior leadership and cross-functional teams • English level - Advanced • Strong attention to detail and accuracy • Analytical mindset with problem-solving skills • Leadership qualities with ability to mentor and motivate a team • Clear and confident communication skills • Adaptability in a fast-changing environment • High sense of responsibility, integrity, and confidentiality