Customer Success Manager

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September 11

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Growth Signals

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Artificial Intelligence • Fintech • SaaS

Growth Signals is a company that focuses on translating research and development efforts into revenue-generating innovations. By utilizing AI models and advanced analytics, they help businesses evaluate and rank their concepts in alignment with strategic goals, manage their venture pipeline, and generate new ideas linked to specific problems. Their platform emphasizes climate-focused ideation, technology summarization, and innovation management, enabling teams to efficiently communicate the value of their research and align projects with market needs.

0 - 1 employees

Founded 2021

🤖 Artificial Intelligence

💳 Fintech

☁️ SaaS

📋 Description

• Own a portfolio of early customers—ensuring they achieve meaningful outcomes with our AI platform • Lead onboarding, training, and activation for new accounts, driving rapid time-to-value • Build deep relationships with users and stakeholders, becoming a trusted advisor • Proactively identify risks, troubleshoot challenges, and drive retention and renewal • Partner with Sales on expansion opportunities; drive upsell and cross-sell initiatives • Collaborate with Product and Engineering to deliver customer feedback and influence roadmap decisions • Develop scalable CS processes, playbooks, and workflows from scratch • Help define key metrics like NRR, product adoption, and customer health • Travel to client sites quarterly to provide white-glove customer engagement

🎯 Requirements

• 3+ years in Customer Success, Account Management, or a similar role in B2B SaaS • Bonus if in AI, dev tools, or data platforms • Minimum of a Bachelor’s degree in Business, Communication, Marketing, or a technical field such as Product Management, Engineering, Software Development, etc. • Proven ability to manage the full post-sales lifecycle across onboarding, success, and expansion • Passion for emerging technology—especially AI—and ability to translate complex solutions into customer value • Excellent communication skills and comfort engaging with technical and executive stakeholders alike • Self-starter with a bias for action; thrives in ambiguity and can build systems from the ground up • Experience working in seed to Series A-stage environments; adaptable, resourceful, and resilient • Familiarity with CRM and CS tools like HubSpot, Salesforce, Notion, or ChurnZero (or eagerness to figure it out fast) • Nice to Haves: MBA or Masters Degree in a relevant field; Exposure to AI products, data APIs, or developer-facing platforms; Background working directly with product or in a technical CS role

🏖️ Benefits

• Competitive salary + early-stage equity • Flexible remote-first culture • Opportunity to work directly with founders • Travel to client sites quarterly for white-glove customer engagement