Customer Service Representative, Web3, Japanese & Chinese Speaking

November 20

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GRVT

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Finance • Fintech • Crypto

GRVT is an innovative financial technology company that aims to revolutionize global finance through a next-generation marketplace built on blockchain. The company offers a user-friendly and scalable platform that blends centralized finance (CeFi) and decentralized finance (DeFi) to provide secure, self-custody trading of cryptocurrency derivatives, including perpetuals and options. GRVT prioritizes safety and compliance, providing a trusted, licensed decentralized exchange (DEX) experience without counterparty risk. With advanced features like portfolio margining, zero gas fees, and a lightning-fast order book capable of handling 600,000 trades per second, GRVT caters to both institutional and retail investors, enhancing their trading strategies and management with an intuitive, e-commerce-like user interface. GRVT also emphasizes privacy and security through multi-layered security measures and on-chain privacy solutions. The company actively engages with its community through an open beta testnet, reward programs, and educational content. Overall, GRVT aims to reshape financial markets into fully automated and trustless environments, providing a seamless, capital-efficient experience for all users.

11 - 50 employees

💸 Finance

💳 Fintech

₿ Crypto

💰 $5M Seed Round on 2023-09

📋 Description

• Help troubleshoot problems for customer accounts and other account related issues, offering comprehensive trading and campaign information. • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. • Demonstrate an in-depth understanding of products, functions, features and benefits. • Assist with users via live chats, ensuring prompt and accurate responses. • Identifying enquiries, escalating accordingly and resolving enquiries, conduct, collaboratively with relevant teams. • Manage institutional Telegram chats, providing high-quality support to institutional clients.

🎯 Requirements

• A minimum of 2 years’ experience in customer service. • Proficient in customer relationship management systems and data analysis. • Strong motivational skills, with the ability to thrive both independently and as part of a team. • Excellent communication and interpersonal abilities, with a commitment to customer satisfaction. • Experience or familiarity with the Intercom Ticketing System is highly desirable. • Capable of effectively managing institutional Telegram chats. • Familiarity with institutional APIs is a significant advantage. • Strong written and spoken Japanese & Chinese skills. • Knowledge of cryptocurrencies or digital payments is a plus. • Available to work in the Asia Timezone, ideally based in Asian region.