Email Customer Service Agent

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March 5

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GT Ecom

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eCommerce • Retail • B2B

GT Ecom is a Netherlands-based company that specializes in the management of multiple online stores. With extensive experience and expertise, GT Ecom oversees the operations and logistics of various eCommerce enterprises, aiming to ensure smooth and efficient processes. The company is focused on redefining e-commerce for a greener and happier planet, offering a remote-first work culture and promoting growth and efficiency in eCommerce operations. GT Ecom is passionate about scaling and streamlining eCommerce efforts, driving growth and efficiency, and supporting ambitious partners in the dynamic eCommerce landscape.

11 - 50 employees

🛍️ eCommerce

🛒 Retail

🤝 B2B

📋 Description

• Answer customer inquiries promptly and professionally by providing accurate information, addressing complaints, and offering solutions within the company policy. • Collaborate with the internal team to resolve customers' inquiries and complaints. • Follow established guidelines and procedures for email handling.

🎯 Requirements

• You have at least 2 months experience in the e-commerce industry, specifically in the dropshipping business model. • You have worked in the similar role before. • You have previous experience in Shopify and Gorgias or Zendesk.

🏖️ Benefits

• Thrive in a results-driven environment with the autonomy to shape your own approach. • Achieve a great work-life balance with remote work and flexible schedule. • Enjoy a competitive salary that reflects your skills and contributions. • Collaborate with a dynamic remote team. • Be a key player in our rapidly growing company.