Senior Customer Success Representative

Job not on LinkedIn

Yesterday

🤠 Texas – Remote

Although this job is listed in Texas, this company may be open to hiring remote in other states.

⚔️ Virginia – Remote

Although this job is listed in Virginia, this company may be open to hiring remote in other states.

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

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GTT

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Telecommunications • Security • Cloud Computing

GTT is a global leader in networking and security solutions, providing a comprehensive suite of services including managed SD-WAN, secure cloud networking, and cybersecurity. With a strong emphasis on secure and simplified connectivity, GTT serves businesses around the globe by connecting people and machines to data and applications. Their platform offers visibility, insights, and orchestration, ensuring continuous network performance through advanced technologies such as AI. GTT caters to a wide range of sectors including financial services, manufacturing, retail, and media, leveraging its top-ranked Tier 1 global backbone network to deliver outstanding performance and security. The company also supports businesses with professional and managed services, enhancing their networking experience and enabling digital transformations.

1001 - 5000 employees

📡 Telecommunications

🔐 Security

💰 $175M Post-IPO Equity on 2018-03

📋 Description

• Supporting customers who are leaving GTT, with a goal of nurturing relationships and identifying opportunities to retain or extend services. • Provide support across billing, order management, and lost revenue recovery. • Drive daily, weekly, and monthly outreach strategies to maintain engagement with at-risk customers. • Support price increase communications and order processing during the transition period. • Collaborate with cross-functional teams to ensure seamless customer experience and issue resolution. • Escalate and track customer concerns, ensuring timely and effective resolution. • Develop and implement retention strategies for services approaching renewal. • Guide customers through the offboarding process while identifying opportunities for re-engagement or future business. • Serve as a mentor and escalation point for the Customer Success teams.

🎯 Requirements

• Bachelor’s degree and 5–7 years of professional experience. • Proven experience supporting enterprise customers and managing customer success initiatives. • Strong communication, negotiation, and presentation skills. • Ability to manage multiple priorities and drive performance. • Experience in customer lifecycle management, including renewals, health checks, and QBRs. • Familiarity with order and billing systems, and ability to advocate for customer needs internally.

🏖️ Benefits

• Reasonable accommodation available. • Flexible working hours. • Professional development opportunities.