Senior Cyber Security Analyst

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October 25

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GTT

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Telecommunications • Security • Cloud Computing

GTT is a global leader in networking and security solutions, providing a comprehensive suite of services including managed SD-WAN, secure cloud networking, and cybersecurity. With a strong emphasis on secure and simplified connectivity, GTT serves businesses around the globe by connecting people and machines to data and applications. Their platform offers visibility, insights, and orchestration, ensuring continuous network performance through advanced technologies such as AI. GTT caters to a wide range of sectors including financial services, manufacturing, retail, and media, leveraging its top-ranked Tier 1 global backbone network to deliver outstanding performance and security. The company also supports businesses with professional and managed services, enhancing their networking experience and enabling digital transformations.

1001 - 5000 employees

📡 Telecommunications

🔐 Security

💰 $175M Post-IPO Equity on 2018-03

📋 Description

• Management of GTT SIEM platform, specializing in Industry Best Practices • Collaborate with internal teams such as Product Management, Development, and Corporate Security to identify and deliver functionality to continually improve our products using industry best practices and trending customer requirements. • Act as the escalation point when issues impact a customer, driving problems to resolution and managing the communications internally and with the client. • Build relationships and become a trusted advisor to customers, especially key or strategic customers. • Ensure quality of team ticket handling • Communications • Timely responses • Escalations outside of CSOC • Personalized care for sensitive customers and situations • Assess and drive metrics for managed support areas, analyzing the data for improvement ideas. • Develop tools, processes and communication strategies to ensure a timely and responsive approach to both customer reported and internally identified incidents. • Manage 3rd party vendors escalations. • Identify employee training requirements to ensure shift analysts are highly proficient with customer services and internal processes. • Responsible for ensuring efficient, quality, and consistent services across all functions within the CSOC. • Support for presales, solutions and new product development is also required.

🎯 Requirements

• 5+ years’ experience with SIEM functionality and topology in particular Splunk. • 5+ years’ experience of operational delivery in a 24x7 business critical environment (Production). • Experience in a customer facing role with proven ability to collaborate and build strong relationships • 3+ years MSP Experience. • Hybrid Analysis. • CISSP preferred. • Understanding of vulnerability assessment and remediation procedures including risk management. • Significant understanding of security incidents, including malware, network reconnaissance and emerging threats. • Strong problem solving, priority setting, facilitation, multi-tasking, analytical, and collaboration skills. • Proven ability to mentor and coach junior team members. • Ability to generate a sense of urgency and rally appropriate resources both internally and with third parties. • Possess excellent listening, written and verbal communication skills. • High level of initiative and integrity. • Deliver the appropriate balance of business need, customer expectation and compliance requirements. • Strong organizational, presentation and documentation skills. • Have a can-do attitude and demonstrate a passion for new technology and learning.

🏖️ Benefits

• Health insurance • Professional development opportunities