Customer Account Representative

Job not on LinkedIn

🕒 3 days ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💰 Account Manager

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Guardian Industries - DeWitt

WebsiteLinkedInAll Job Openings

- employees

🏭 Manufacturing

🏗️ Construction

Manufacturing • Construction

Guardian Industries - DeWitt is a facility or operating unit of Guardian Industries listed among Koch companies. Guardian Industries is a global manufacturer best known for producing glass and building-related products and operates multiple manufacturing sites; the DeWitt location is presented in Koch’s careers/company listings as one of the Guardian Industries locations offering roles in manufacturing, engineering, operations and related functions. As part of Koch’s portfolio, the site is positioned within a large industrial/manufacturing network and supports production, operations and career opportunities tied to Guardian’s glass and building products businesses.

📋 Description

• Act as the point of Contact along with Account Managers to ensure a fast response to all inquiries, internal and external. • Work as part of the sales team, which includes Tech Sales and Planners, to insure on-time delivery goals are met, track customer orders, and advise customers on late items. • Responsible for Contract Review in Salesforce to ensure all Smiths requirements are met; Process, prepare and follow-up on quotes. • Ensure that the product is returned for repair or credit is handled with priority. • Meet the 24Hr to 48Hr Sales goals for response time on data entry of orders and quotes. • Research status of orders, process expedites, reschedules, returns of material. • Refer qualified leads to appropriate Tech Sales Engineer or Sales that do not meet inside sales criteria. • Manage inside sales and business relationships within assigned region. • Participate in conference calls between internal groups to provide timely updates to the sales orders, cases, etc. • Adhere to the appropriate departmental sales processes, procedures, and policies. • Provide backup support to other Inside Sales Representatives as needed, including delegating the workload. • Produce reports as needed and required. • Other work-related duties as assigned.

🎯 Requirements

• 2-3 years Insides Sales experience, in the Semiconductor Industry preferred • 2 years College, preferred • Strong computer skills, including Word and Excel. • Detailed Oriented • ERP Experience- Epicor ERP Preferred

🏖️ Benefits

• medical • dental • vision • flexible spending and health savings accounts • life insurance • ADD • disability • retirement • paid vacation/time off • educational assistance • infertility assistance • paid parental leave • adoption assistance