Bilingual Guidance Consultant – Clinical EAP Intake and Triage

September 18

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ComPsych

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Healthcare Insurance • Wellness • B2B

ComPsych is a leading provider of employee assistance programs (EAP), offering mental health and wellness services to employees and their families. The company focuses on improving workplace productivity by providing support services that help employees manage personal and work-related challenges. ComPsych's solutions include counseling, crisis intervention, and various wellness programs designed to enhance overall employee satisfaction and performance.

1001 - 5000 employees

Founded 1984

⚕️ Healthcare Insurance

🧘 Wellness

🤝 B2B

📋 Description

• Conducts a comprehensive telephonic clinical intake and assessment. • Provides crisis stabilization to clients as needed. • Maintains complete and accurate documentation of cases within our clinical database. • Demonstrates a comprehensive understanding of the product portfolio (including EAP, managed care, and work-life programs). • Identifies appropriate resources for clients' presenting issues. • Educates clients about services, eligibility and referral processes with a positive and professional approach. • Educates network providers regarding ComPsych procedures. • Demonstrates ComPsych's strong client focus and promise to over-deliver on customer expectations. • Performs other duties as assigned. • Works one of two scheduled shifts: Mon - Fri 11:00am - 7:30pm or Mon - Fri 3:00pm - 11:30pm.

🎯 Requirements

• Fluently bilingual in French and English is 100% required • Minimum of Bachelor's in Counseling, Psychology, Social Work, or a Behavioral Heath field • Superior active listening skills and a demonstrated ability to be empathetic to all client concerns • Outstanding customer service skills • Clinical assessment experience in mental health, chemical dependency and crisis stabilization • Sound clinical judgment and critical thinking skills in order to resolve client issues effectively • Experience working with clients in crisis • Strong attention to detail and ability to multi-task • Excellent organizational skills, highly self-motivated, and dependable • Stable work history required • Intermediate computer skills • Ability to work one of two scheduled shifts: Mon - Fri 11:00am - 7:30pm or Mon - Fri 3:00pm - 11:30pm