Customer Experience Specialist, Absence

August 23

🌾 Iowa – Remote

Although this job is listed in Iowa, this company may be open to hiring remote in other states.

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

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ComPsych

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Healthcare Insurance • Wellness • B2B

ComPsych is a leading provider of employee assistance programs (EAP), offering mental health and wellness services to employees and their families. The company focuses on improving workplace productivity by providing support services that help employees manage personal and work-related challenges. ComPsych's solutions include counseling, crisis intervention, and various wellness programs designed to enhance overall employee satisfaction and performance.

1001 - 5000 employees

Founded 1984

⚕️ Healthcare Insurance

🧘 Wellness

🤝 B2B

📋 Description

• Answer incoming calls to assist customers and their employees with administration of FMLA rights and responsibilities • Administer and adjust FMLA, State, ADA, and company leaves per guidelines • Handle high volume of incoming calls promptly and professionally • Provide follow-up via phone and email to ensure timely processing of leave requests • Communicate clearly and educate callers on leave concepts and next steps • Meet attendance, schedule, production, performance, and quality goals • Maintain complete and accurate documentation within proprietary database • Demonstrate respect, sensitivity, confidentiality, and professionalism • Provide accurate, professional, and timely responses to internal and external communications • Prioritize and organize daily responsibilities to meet deadlines • Engage in ongoing education and training around laws, policies and service delivery • Provide innovative ideas to support Absence Department growth • Other duties as assigned.

🎯 Requirements

• Bachelor’s Degree preferred, High School Degree or equivalent required • 1-3 years Customer Service experience required • Call Center experience preferred • Employee benefits administration and/or FMLA administration a plus • Exceptional communication and organization skills, with strong focus on customer service • Quick thinking, resourceful, high energy, positive, and professional, with demonstrated multi-tasking and critical thinking skills • Computer literate and proficient in Microsoft Office Suite • High-speed internet and a professional workspace that is free from distraction, disruption or outside noise • Bilingual Spanish is a plus

🏖️ Benefits

• Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more