Customer Service Coordinator

🔥 3 hours ago

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Guidewire Software

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2001

🛡️ Insurance

💰 $750k Series C on 2008-03

Software • Insurance • Cloud Computing

Guidewire Software is a leading provider of software solutions for the property and casualty (P&C) insurance industry. The company offers a comprehensive platform that includes core applications such as PolicyCenter, ClaimCenter, and BillingCenter, as well as advanced analytics and a robust cloud platform. Guidewire focuses on delivering digital transformations, improving operational efficiencies, and enhancing customer service for insurers globally. Through collaborations and partnerships, Guidewire supports a wide range of insurance products and services, including usage-based and embedded insurance. With its commitment to innovation and customer success, Guidewire continues to empower insurers to meet the evolving demands of the industry.

📋 Description

• Manage the full lifecycle for multiple enterprise SaaS and cloud deployments—from scoping and planning through cut-over and stabilization • Serve as the primary point of contact for customers, providing timely updates, surfacing risks, and facilitating decisions • Translate customer business objectives into clear technical and data requirements • Coordinate cross-functional resources, track dependencies, and drive risk mitigation plans • Conduct proactive audits to identify issues or improvement opportunities, investigate root causes, and drive solutions in collaboration with technical and business stakeholders • Establish test plans and acceptance criteria, coordinate user acceptance testing, and monitor initial performance

🎯 Requirements

• 4+ years of experience managing enterprise SaaS or cloud deployment projects • Demonstrated ability to embrace AI and apply it to your current role • Proven track record leading cross-functional teams and external stakeholders from kickoff through successful go-live • Strong customer focus, with the ability to listen deeply, influence constructively, manage expectations, and turn challenges into opportunities • Clear, concise communication skills—written, verbal, and presentation • Hands-on experience with agile project and work management tools (such as Jira, Asana, or similar) • Strength in risk analysis, prioritization, and structured problem solving under tight timelines and changing circumstances • High attention to detail and comfort working with large datasets

🏖️ Benefits

• Flexible work environment, including the ability to work remotely within Canada • Health and wellness benefits designed to support you across different life stages and work arrangements • Paid time off programs, including volunteer time off, so you can recharge, pursue personal interests, and give back to your community • Market-competitive pay and incentive programs that recognize your impact and contribution to Guidewire’s growth, innovation, and customer success • Continual development and internal career growth opportunities, including access to cutting-edge projects, AI learning, and global collaboration across teams and regions