Engagement Director

November 21

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Guidewire Software

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Software • Insurance • Cloud Computing

Guidewire Software is a leading provider of software solutions for the property and casualty (P&C) insurance industry. The company offers a comprehensive platform that includes core applications such as PolicyCenter, ClaimCenter, and BillingCenter, as well as advanced analytics and a robust cloud platform. Guidewire focuses on delivering digital transformations, improving operational efficiencies, and enhancing customer service for insurers globally. Through collaborations and partnerships, Guidewire supports a wide range of insurance products and services, including usage-based and embedded insurance. With its commitment to innovation and customer success, Guidewire continues to empower insurers to meet the evolving demands of the industry.

1001 - 5000 employees

Founded 2001

💰 $750k Series C on 2008-03

📋 Description

• Lead strategic delivery efforts across multiple key Guidewire customers • Oversee senior-level engagement managers • Ensure alignment between delivery, business outcomes, and regional strategy • Provide oversight and coaching to senior engagement managers • Drive consistency and excellence in delivery execution and customer experience • Serve as an executive point of contact for regional customers • Anticipate and manage complex customer challenges and escalations • Ensure projects stay on track with respect to scope, budget, timeline, and quality • Take full responsibility for the financial performance of customer engagements

🎯 Requirements

• A minimum of 10 years leadership experience within Professional Services • Deep understanding of the Guidewire Cloud Platform (GWCP) and product suite • Knowledge of the North American insurance market, particularly P&C insurance • Experience operating in regulated industries such as insurance, banking, or healthcare • PgMP, SAFe SPC, or other advanced delivery certifications • AWS or cloud-related certifications • Experience leading multi-region or global delivery programs • Track record of building and scaling delivery teams in a matrixed environment • Success in managing executive escalations and complex stakeholder landscapes • Demonstrated impact on revenue growth or retention through delivery excellence • Ability to guide clients through complex change, modernization, or transformation journeys.

🏖️ Benefits

• health, dental, and vision insurance • paid time off • company sponsored retirement plan • annual company bonus plan • commissions • long term incentive awards