Customer Success Manager – Health Plans, Digital Health

September 8

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H1

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Healthcare Insurance • Artificial Intelligence • Biotechnology

H1 is a global healthcare intelligence company that connects life sciences, payors, providers, and patients to AI-enabled data analytics and groundbreaking research to advance medicine. It provides enterprise solutions like HCP Universe, Trial Landscape, and Precise, helping healthcare professionals to access accurate and comprehensive data for clinical trials, scientific research, and medical affairs. H1 empowers medical missions and humanitarian work through H1 Connect and enhances diversity and inclusion in clinical trials by providing insights to improve patient diversity and site performance. The company plays a key role in enabling access to healthcare information and evidence-based medicine globally.

201 - 500 employees

⚕️ Healthcare Insurance

🤖 Artificial Intelligence

🧬 Biotechnology

📋 Description

• - Act as the main point of contact, aligning client goals with H1’s capabilities and guiding process improvements. • - Build strong stakeholder relationships to drive adoption, share feedback, and influence the product roadmap. • - Manage the onboarding and ingestion of H1 data through cross-functional partnerships. • - Conduct business reviews to track KPIs, surface insights, and identify growth opportunities. • - Proactively identify, manage, and escalate risks. • - Oversee multiple cross-functional initiatives across client organizations. • - Deliver executive-level summaries highlighting ROI, adoption, and impact. • - Collaborate with product, engineering, and support to resolve issues and enhance the customer experience. • - Drive success metrics such as NPS, CSAT, and ARR growth.

🎯 Requirements

• - 3+ years of experience in Customer Success or Client Services at an Enterprise SaaS company • - Experience working in health plans, Insurance, digital health, provider data management organizations, or experience working in a highly-regulated industry • - Familiarity with data products, API integrations, and technical onboarding processes • - Strong project management skills, with experience owning a book of enterprise and mid-tier accounts

🏖️ Benefits

• - Full suite of health insurance options, in addition to generous paid time off • - Pre-planned company-wide wellness holidays • - Retirement options • - Health & charitable donation stipends • - Impactful Business Resource Groups • - Flexible work hours & the opportunity to work from anywhere • - The opportunity to work with leading biotech and life sciences companies in an innovative industry with a mission to improve healthcare around the globe