Customer Support Associate

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Habitat Learn

WebsiteLinkedInAll Job Openings

201 - 500 employees

📚 Education

🤖 Artificial Intelligence

☁️ SaaS

Education • Artificial Intelligence • SaaS

Habitat Learn is a technology company focused on enhancing the learning experience by providing tools and services that promote accessibility and inclusion. They offer products such as Messenger Pigeon for learning enhancement, Coral for video conferencing tailored to educational needs, and Beehive for workload management. The company emphasizes the use of Universal Design for Learning (UDL) principles, aiming to remove barriers in traditional education by providing services like professional note taking, transcription, live captions, and generative AI solutions. Their products not only cater to educational institutions but are also suitable for businesses looking for accessible learning and productivity solutions. Habitat Learn is committed to improving accessibility and meeting the standards set out by the Accessibility for Ontarians with Disabilities Act (AODA) and the Americans with Disabilities Act (ADA).

📋 Description

• Provide primary support for Messenger Pigeon, our flagship app, along with support for our other products as needed • Respond to user inquiries across phone, live chat, and email in a timely, friendly, and professional manner • Problem solve, troubleshoot issues, answer questions, and guide customers to solutions with patience and clarity • Escalate complex or unresolved issues to the appropriate team when needed • Document user interactions and feedback to help us continuously improve our products and support experience • Help plan and facilitate workshops for our users, sharing tips and best practices for getting the most out of our products • Contribute to a team culture that values empathy, care, and genuine human connection over speed metrics alone

🎯 Requirements

• The ability to remain composed, compassionate, and focused on finding solutions, even when interacting with a frustrated user. • Strong written and verbal communication skills • Experience working with people with disabilities in an academic environment or willingness to learn • Comfort working across multiple channels (phone, chat, and email) throughout the day • Knowledge of accessibility legislation (i.e.AODA) or willingness to learn • Fluency in English required; bilingual fluency (English/French) is a strong asset. • Based in the Greater Toronto Area preferred; candidates elsewhere in Ontario are welcome to apply • Candidates have to be eligible to work in Canada and be located in the country. • Comfortable working on Apple devices, all company-issued equipment runs on macOS and iOS. If you strongly prefer Windows or Android, this role may not be the best fit. • Experience with Intercom is an asset • Required familiarity/fluency with Windows, MacOS, iOS and Android, as well as ChromeOS, since our customers use all kinds of devices

🏖️ Benefits

• Why Join Us • We're a company that believes support should feel human. You won't be measured purely on call times or ticket volume — you'll be trusted and supported to take the time each customer actually needs. If you care about people and want to work somewhere that backs that up with real investment in its support team, we'd love to hear from you.