Account Engineer

🕒 June 29

🌽 Illinois, Nebraska, +2 more states – Remote

🌽 Illinois – Remote 🌾 Nebraska – Remote 🏈 Ohio – Remote ❄️ Minnesota – Remote

💵 $24 - $49 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👷🏻‍♀️ Engineer

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Hewlett Packard Enterprise

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2015

🏢 Enterprise

🔧 Hardware

☁️ SaaS

Enterprise • Hardware • SaaS

Hewlett Packard Enterprise is a global technology leader providing innovative IT solutions to empower businesses. HPE offers a comprehensive portfolio of products and services, including the HPE GreenLake edge-to-cloud platform, which delivers a hybrid cloud experience enabling businesses to manage workloads across private and public clouds seamlessly. Additionally, the company specializes in supercomputing, networking, and storage solutions, along with AI and data analytics capabilities to drive productivity and operational efficiency. HPE is committed to helping organizations enhance their digital transformations while securing data and optimizing IT infrastructure.

📋 Description

• Provide Customer with overview of installation activity, site-specific information and access to appropriate contacts. • Handle Customer-relation problems promptly and appropriately, provide guidance, escalate issues according to established procedures. • Provide software service, pre-sales, post-sales or service delivery support. • Deliver services, including customized services to large enterprise, complex or corporate accounts. • Use proactive monitoring procedures/tools to identify problem prevention opportunities.

🎯 Requirements

• Minimum Vocational/Diploma/Associate Degree (technical field) with 3-5 years of working experience in related fields or Degree holder with 2-4 years relevant working experience. • Experience with support of full range of company products in Customer base. • Broad knowledge of corporate policies, products, markets and processes, as well as an understanding of business management principles and practices. • Thorough knowledge of administrative or technical practices. • Proficient Field Technical Support skill set. • Knowledge of assigned company hardware system platforms. • Familiar with networking and all supported operating system platforms (i.e. company-UX, NT, Linux, etc.) • Knowledge of high availability system environments. • Strong communication skills both verbal and written. • Strong Customer relationship building skills. • Ability to manage complex Customer problems. • Ability to perform while under high-pressure situations. • Project management, analysis, communication, scheduling, controlling, and presentation skills. • Good teamwork with peers and company personnel. • Demonstrate consistent, acceptable performance of all business fundamentals. • Knowledge of portfolio of services. • Basic knowledge of change management process and tools available. • Schedule and participate in on-site account support meetings both internal and external.

🏖️ Benefits

• Health & Wellbeing • Personal & Professional Development • Unconditional Inclusion