Technical Product Specialist

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September 30

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Haemonetics

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Healthcare Insurance • Pharmaceuticals

Haemonetics is a company that provides a suite of innovative medical technology solutions aimed at improving the quality, effectiveness, and efficiency of healthcare. The company focuses on optimizing operations for plasma centers, enhancing patient care in hospitals, and driving efficiency in blood centers by offering advanced technologies that improve productivity, quality, and safety. Haemonetics is committed to advancing healthcare standards and creating better outcomes for patients through their technology and services.

1001 - 5000 employees

Founded 1980

⚕️ Healthcare Insurance

💊 Pharmaceuticals

📋 Description

• Function as Product and Customer success Specialist to the customer and effectively drive utilization and expansion of assigned product line at existing customer sites within defined territory • Support ongoing account management sales process through clinical education and ongoing case support in all existing and potential areas of operation and clinical utilization within the customer site • Territory management for existing customer base and increase product usage at existing accounts • Train new and existing customers on all software products of the assigned product line and provide summaries of training sessions with follow-up through onsite support • Provide technical expertise to help ensure products reach standard of care levels within the account, leveraging CRM tool and market data • Help drive and expand existing business, broadening application of products within the account and driving demand for device/software upgrades and add-on devices • Resolve technical and operational customer concerns through accurate and timely investigation and partner with cross-functional team members to develop solutions • Assist customers in tailoring their product training materials and needs • Understand competition and competitive landscape in existing territory and convert to Haemonetics business in existing accounts • Participate in product development, market needs assessments, quality investigations, and product launches providing feedback to sales, marketing and R&D • Increase professional and technical knowledge by attending educational workshops, reviewing publications, and participating in professional societies and conferences

🎯 Requirements

• Bachelors of Arts, Science or Computer Science (Equivalent Experience) (required) • 3+ years of experience, industry or related experience, preferably in Plasma Collections or Commercial Software Development environment • Experience as Presales Technical or Commercial Software Delivery (expertise desired) • Demonstrated written communication skills • Strong verbal communication and listening skills • Ability to convince and proven experience in driving products adoption • Effective interpersonal skills; comfortable interacting with technical users and developing customer relationships • Must be able to easily communicate/articulate complex software models and concepts to laypeople • Practical experience deploying software systems in a production or pilot environment, specifically server-based software systems in a hosted virtual environment • Strong grasp of software server infrastructure architecture and models • Basic understanding of cloud infrastructure concepts • Technical knowledge of SDLC and software delivery models and architectures • Strong Project management skills and solid organization skills • Knowledge of hemostasis management required • Strong technical/clinical aptitude to understand, train customers and users on products • Willingness to travel frequently domestically (50 - 75%) • Location: US (US Remote)

🏖️ Benefits

• 401(k) with up to a 6% employer match and no vesting period • Employee stock purchase plan • Flexible time off for salaried employees • 3–5 weeks’ vacation annually for hourly employees (based on tenure) • Up to 64 hours annually of paid sick time • Paid and/or floating holidays • Parental leave • Short- and long-term disability insurance • Tuition reimbursement • Health and welfare benefits • Sales incentives/commission (for sales roles) • Discretionary annual bonus (for non-sales roles) • Eligibility for long-term incentive plan