Client Partner

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Hanger, Inc.

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Healthcare Insurance • Biotechnology • Wellness

Hanger, Inc. is a purpose-driven company that focuses on empowering human potential by providing advanced orthotic and prosthetic services and solutions. With a commitment to clinical research, innovation, and exceptional customer service, Hanger operates 925 patient care clinics nationwide and is supported by 6,400 employees dedicated to moving lives forward. The company treats approximately one million patients annually, showcasing its significant impact in the healthcare sector.

5001 - 10000 employees

Founded 1861

⚕️ Healthcare Insurance

🧬 Biotechnology

🧘 Wellness

📋 Description

• Serve as the primary point of contact for assigned clients, building and maintaining strong relationships based on trust, communication, and transparency • Understand client needs, preferences, and expectations related to revenue cycle management services, and ensure alignment with company offerings and capabilities • Proactively engage with clients to address concerns, resolve issues, and identify opportunities for service enhancement and value creation • Adhere to Statement of Work developed for each client • Complete end-to-end revenue cycle management processes, including claim scrubbing, claim billing, payment and adjustment posting, and accounts receivable follow-up • Identify areas for process improvement, efficiency gains, and revenue optimization within the revenue cycle workflow • Guide and mentor Client Support Specialist(s) responsible for providing client support, resolving billing inquiries, and addressing revenue cycle issues • Prepare regular reports and presentations for clients and internal stakeholders, highlighting key metrics, achievements, and areas for improvement • Collaborate with internal departments, including billing operations, audits and appeals, compliance, and quality assurance, to ensure alignment and coordination in revenue cycle management activities.

🎯 Requirements

• Bachelor’s degree preferred • Minimum of 2 years of experience in revenue cycle management, healthcare billing, or related area • Specific experience in orthotic and prosthetic billing highly desirable • Certification in healthcare revenue cycle management (e.g., CRCR, CHFP) is a plus • Must have, or be eligible to obtain, a valid driver’s license and driving record within the standards outlined within Hanger’s Motor Vehicle Safety Policy and Procedures. • Understanding of revenue cycle processes, including claim submission, payment posting, denial management, and accounts receivable follow-up • Strong client relationship management abilities, with a focus on customer service, responsiveness, and satisfaction • Analytical mindset with the ability to interpret complex data, identify trends, and make data-driven decisions. • Effective communication and interpersonal skills, with the ability to communicate technical information to non-technical audiences. • Proficiency in healthcare billing software systems, revenue cycle management tools, and Microsoft Office Suite.

🏖️ Benefits

• Competitive Compensation Packages • 8 Paid National Holidays & 4 additional Floating Holidays • PTO that includes Vacation and Sick time • Medical, Dental, and Vision Benefits • 401k Savings and Retirement Plan • Paid Parental Bonding Leave for New Parents • Flexible Work Schedules and Part-time Opportunities • Generous Employee Referral Bonus Program • Mentorship Programs- Mentor and Mentee • Student Loan Repayment Assistance by Location • Relocation Assistance • Regional & National traveling CPO/CO/CP opportunities • Volunteering for Local and National events such as Hanger’s BAKA Bootcamp and EmpowerFest