Customer Automation Engineer

Job not on LinkedIn

February 20

🤠 Texas – Remote

Although this job is listed in Texas, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤖 QA Automation Engineer

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HappyFox

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SaaS • Enterprise • Customer Support

HappyFox is a comprehensive customer support software solution designed to streamline support processes across various industries. They offer a robust ticketing system for customer service, IT, and internal help desk needs. HappyFox also integrates advanced AI features to enhance customer service with tools like generative AI and chatbots. Their product suite includes workflows automation, business intelligence for data-driven decision making, live chat, asset management, task management, and satisfaction surveys. HappyFox serves diverse sectors including education, retail, healthcare, and telecommunications by providing personalized and efficient customer service solutions. The platform supports integrations with a variety of business apps to improve workflow management.

51 - 200 employees

Founded 2014

☁️ SaaS

🏢 Enterprise

📋 Description

• HappyFox is a leading software product company in the support domain, dedicated to delivering seamless and efficient solutions. • As a Customer Automation Engineer your mission is to provide expert support, guiding customers through the setup of advanced automations, integrations, and features within help desk and service desk solutions. • In this role, you will collaborate with internal teams and prospective clients to identify opportunities for automation, design sophisticated workflows, and support complex integrations that address real-world business challenges. • You will blend presales consultation with hands-on technical support—translating customer needs into actionable solutions that enhance productivity, reduce operational overhead, and streamline critical processes.

🎯 Requirements

• Can you describe a specific instance where you automated a repetitive business process? What tools did you use, and what was the impact? • Describe your experience in providing technical support for B2B enterprise SaaS products. • What automation tools and technologies have you worked with? • If an automated workflow you've implemented starts failing intermittently, what steps would you take to identify and resolve the issue?