Customer Success Manager

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harrison.ai

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Artificial Intelligence • SaaS • B2B

Harrison. ai is a medical imaging AI company that develops and deploys diagnostic artificial intelligence solutions for radiology. Its products—such as Harrison. ai Comprehensive Care—automate detection and triage for chest X‑rays and non‑contrast head CTs, surfacing critical and incidental findings rapidly within clinicians' existing workflows. The company focuses on improving clinical throughput, reducing diagnostic delays, and integrating AI into hospital and radiology provider systems across multiple countries.

51 - 200 employees

Founded 2018

🤖 Artificial Intelligence

☁️ SaaS

🤝 B2B

💰 Series B on 2021-12

📋 Description

• Own the success of your portfolio of customers, ensuring they realise measurable clinical, operational and commercial value from Harrison.ai products and services. • Design and deliver onboarding programmes that accelerate time to value, driving high clinician adoption and confident use of Harrison products. • Lead change management with customers and internal teams so that AI is embedded into everyday workflows, supporting safe, sustainable clinical transformation rather than “one off” go lives. • Deeply understand customer workflows and clinical priorities, providing hands on support during implementation so that end users can use our AI tools effectively and consistently in real world settings. • Run consultative discovery and presales engagements, defining success criteria and statements of work that link Harrison.ai solutions directly to the customer’s strategic, clinical and financial goals. • Build and execute outcome focused customer success plans that track progress against agreed OKRs. • Partner with existing customers to surface real clinical impact stories and data, turning them into compelling case studies and references with the marketing team. • Act as the voice of the customer into Product, synthesising insights and feature requests that shape the roadmap and improve product-market fit in NHS and wider healthcare settings. • Maintain deep, ongoing clinical engagement with existing sites, proactively identifying expansion and upsell opportunities that grow adoption across new sites, pathways and products.

🎯 Requirements

• A degree (or equivalent experience) in Medical Imaging, Healthcare IT or a related clinical discipline. • An understanding of diagnostic imaging workflows and have worked closely with clinicians and healthcare leaders (for example radiologists, reporting radiographers, service managers or executives) to implement new technology or services. • Confident with medical imaging IT (for example PACS/RIS, DICOM, HL7) and comfortable learning new digital tools quickly. • Excellent communicator and relationship builder, able to influence, negotiate and facilitate conversations from end users to executive sponsors. • Willing to travel around the UK (around 25–40% of your time) to be onsite with customers when it matters most.

🏖️ Benefits

• Innovate for Global Good. Join us to pioneer world-first AI technology that transforms patient outcomes and helps build a healthier, fairer world. • Collaboration Across Continents. Work with brilliant minds from every corner of the globe in a culture built on trust, autonomy, and genuine teamwork. • Well-Funded & Global. Backed by world-class investors including Aware Super, Blackbird Ventures, Skip Capital, and Horizons Ventures, we’ve raised over US$240M to accelerate our global impact. • Scale Your Potential. Tap into yearly L&D budgets, mentoring, hackathons, and secondments—all supported by a transparent growth framework to grow your career. • Flex for Life. Work when and where you do your best—with WFH options, flexible hours, and the autonomy to make an impact your way. • Support for Every Family Journey. From fertility to parenthood, loss, and even grandparenthood—we provide inclusive, thoughtful policies to support families in every stage.