Enterprise Customer Success Manager

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November 13

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Harver

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HR Tech • Recruitment • Enterprise

Harver is a company that specializes in providing predictive assessments and automated hiring solutions to optimize talent decisions. Their platform offers a range of assessment tools, including traditional, behavioral, cognitive, and gamified assessments, designed to help businesses reduce employee turnover and hire the right candidates faster and more efficiently. Harver serves a variety of industries, including BPO, retail, and professional services, enabling companies to streamline their recruitment processes, reduce biases, and leverage data-driven insights. With their solutions, Harver aims to facilitate better talent matches and improve overall organizational performance while decreasing the time to hire and attrition rates.

201 - 500 employees

👥 HR Tech

🎯 Recruiter

🏢 Enterprise

📋 Description

• Own the overall success of their customers’ experience with Harver – with the goal of customer retention and expansion. • Create account plans for their accounts with a focus on activities that ensure our customers are realizing value in their Harver investment while simultaneously identifying and closing expansion opportunities. • Consult with customers on the uses of assessments to make decisions. • Communicate what our assessments measure and understand how assessments are beneficial. • Provide ROI analytics. • Collaborate across Harver with all customer-facing teams to maximize customer ROI and value realization. • Work in a collaborative, innovative, and customer-centric (remote) environment; with the mission of growing Harver’s brand and meeting customers where they are. • Act as the 'voice of the customer' to the Harver team, delivering product feedback and solutions internally at Harver and back to the customer. • Provide best practices and prompt service to our customers. • Help customers maximize value with Harver. • Own the customer renewal and ensure contracts are renewed on time. • Identify, orchestrate, and close customer expansions within the same product or across the Harver product portfolio. • Ensure delivery of the customer's needs. • Initiate and facilitate regular touchpoints with clients. • Deliver QBRs to our customers as needed. • Provide ongoing training to customers in support of adoption of Harver solutions.

🎯 Requirements

• Experience with value selling methodology • The ability to communicate and simplify complex technical concepts to clients • Experience with business reporting tools and analytics to showcase product value ie. Salesforce. • 5+ years of account management experience which includes a track record of exceeding retention and expansion targets • Minimum of undergraduate degree, in Psychology or related field helpful but not mandatory; Ideally, experience with HRTech and/or Human Resources practices • Autonomous self-starter with an eagerness to learn • Ability to prioritize work, manage competing priorities, and manage own time • Comfortable with contract • Strong communication skills • Fluency in English; speaking additional languages is a plus but not required • Strong attention to detail • Natural curiosity and use it to understand our clients' perspectives

🏖️ Benefits

• A competitive base salary and a great incentive program • Discretionary paid time off — when you need it, take it • Benefit plan options that give you the flexibility to select the right health care coverage for you and eligible family members • Retirement savings programs • Generous bonus and referral rewards • Remote-focused culture • Flexible schedules to improve work/life integration