Front of House Manager

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October 17

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HAUS

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Marketing • Media • Artificial Intelligence

HAUS is a strategic communications agency based in New York City, specializing in marketing and public relations for deep tech startups. The agency excels in simplifying complex frontier technologies, utilizing influential communications strategies to align with clients' business objectives. HAUS focuses on data-driven outcomes by experimenting and deploying tailored communications tactics. Their longtail marketing techniques target innovators and early adopters to maximize the impact of technological innovations. Services include public relations, content marketing, media training, branding, technical writing, and more.

2 - 10 employees

📱 Media

🤖 Artificial Intelligence

📋 Description

• Provide short- and mid-term operational support at Gravity Haus restaurants, bars, and outlets as assigned • Step in for on-site restaurant leadership to ensure smooth daily service and staff coverage during absences, openings, or high-volume periods • Oversee front-of-house operations including reservations, service standards, guest relations, and cash handling • Maintain brand consistency and uphold Gravity Haus standards across locations • Partner with the property’s Executive Chef and F&B leadership to deliver seamless front- and back-of-house collaboration • Train and mentor team members in hospitality best practices, service standards, and product knowledge • Support recruitment, onboarding, and training of new FOH team members as needed • Analyze and monitor labor and sales reports, identifying opportunities for improved efficiency and profitability • Handle guest feedback and service recovery with professionalism and poise • Support special events, banquets, and seasonal activations, ensuring alignment with Gravity Haus brand and guest experience goals • Act as a cultural ambassador — inspiring teams to embody our values of adventure, hospitality, and sustainability

🎯 Requirements

• Minimum 3–5 years of progressive leadership experience in restaurant, hotel, or resort front-of-house management • Experience with multi-unit or task force assignments strongly preferred • Proven success managing labor, budgets, and guest satisfaction in high-volume environments • Working knowledge of POS and restaurant management systems (e.g., Toast, 7Shifts, OpenTable) • Strong wine, beverage, and service knowledge • Highly skilled in front-of-house operations, training, and guest experience • Calm, organized, and confident when stepping into new operations and teams • Financially astute with strong understanding of labor management, revenue, and cost controls • Emotionally intelligent and able to motivate, coach, and empower diverse teams

🏖️ Benefits

• Health insurance • 401(k) with company match • All-In Gravity Haus Membership with adventure perks