Senior Operations Associate

🕒 July 28

🇺🇸 United States – Remote

💵 $76.2k - $112k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

👻 Ghost score 2%

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Headway

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2019

🏥 Healthcare

🏪 Marketplace

☁️ SaaS

💰 $100M Series D - Headway on 2024-07

Healthcare • Marketplace • SaaS

Headway is a healthcare technology company (Therapymatch, Inc. ) that operates an insurance-native marketplace connecting people with licensed mental health providers — therapists and psychiatrists — for in-person and online care. Headway matches users with providers by specialty, location, and insurance coverage, handles insurance verification and billing, and offers tools for providers (provider portal and an insurance-native EHR) to reduce administrative burden. The platform partners with 100+ insurance plans, supports many languages, and emphasizes affordable, in-network mental health care.

📋 Description

• Drive the build, execution, monitoring & ongoing implementation of scalable products and processes that enable us to deliver on core business challenges • Leverage your operational expertise to identify opportunities for improved efficiency and automation • Support and lead cross-functional efforts with our product, engineering, payer, and CX teams to drive core ops processes and achieve team OKRs.

🎯 Requirements

• 3-5 years of experience in consulting / operations / investment banking or related experience; operations experience at a high-growth startup is a plus. • You are a self-starter, and are constantly pushing toward clarity and execution. • You are highly data-driven and can drive complex analyses to identify key actionable insights. • You are a collaborator who proactively partners across teams while holding others and yourself accountable for business results. • You are a systems thinker, inclined to solve problems with product and automation.

🏖️ Benefits

• Equity compensation • Medical, Dental, and Vision coverage • HSA / FSA • 401K • Work-from-Home Stipend • Therapy Reimbursement • 16-week parental leave for eligible employees • Carrot Fertility annual reimbursement and membership • 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st • Flexible PTO • Employee Assistance Program (EAP) • Training and professional development