Senior Associate, Payment Operations

October 30

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Headway

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Healthcare Insurance • Wellness

Headway is a platform that connects individuals with mental health providers, helping them find the right fit according to their needs and insurance coverage. By partnering with numerous insurance providers, Headway ensures that users can access mental health care affordably. It offers both in-person and virtual care options, and manages the payment and billing processes for a hassle-free experience. The platform's aim is to simplify the search and access to therapy and psychiatric support for users, allowing them to focus on their mental health without the administrative burdens.

201 - 500 employees

Founded 2019

⚕️ Healthcare Insurance

🧘 Wellness

📋 Description

• Lead operational components of the business close process, liaising frequently with the Accounting team to ensure a timely and accurate monthly close. • Serve as the go-to Operations contact to confirm that the financial ledger accurately reflects the true operational state of the business. • Classify and reconcile operational financial data, including classifying Accounts Receivable (A/R) and Accounts Payable (A/P) to ensure proper recording and reporting. • Coordinate and execute write-off processes across the Operations function, ensuring appropriate documentation and alignment with financial policies. • Design, build, and implement scalable processes and controls to improve the efficiency and quality of our financial data workflows. • Work cross-functionally with Product, Engineering, Payer, and CX teams to drive system improvements that streamline the Revenue Cycle Management (RCM) process and enhance financial integrity.

🎯 Requirements

• 3-5 years of experience in accounting, finance, operations, or investment banking; operational finance or accounting experience at a high-growth startup is a plus. • Have a strong foundational understanding of basic accounting principles and financial concepts. • You are a systems thinker who is inclined to solve financial and operational problems with product, automation, and scalable processes. • You are highly data-driven. Can drive complex analyses on financial data and translate those findings into actionable insights, process improvements, and OKRs. • You are a self-starter. Master disambiguator/simplifier and constantly pushing toward clarity and execution in a fast-paced environment. • You are a collaborator. Proactively partner across teams, particularly with Finance and Accounting, while holding operational teams accountable for the quality of financial inputs.

🏖️ Benefits

• Equity Compensation • Medical, Dental, and Vision coverage • HSA / FSA • 401K • Work-from-Home Stipend • Therapy Reimbursement • 16-week parental leave for eligible employees • Carrot Fertility annual reimbursement and membership • 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st • Flexible PTO • Employee Assistance Program (EAP) • Training and professional development