Staff Product Manager, Claims

Job not on LinkedIn

September 27

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

+1 more states

🏄 California – Remote 🗽 New York – Remote ☕ Washington – Remote

💵 $215.9k - $254k / year

⏰ Full Time

🔴 Lead

✅ Product Manager

🦅 H1B Visa Sponsor

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Headway

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Healthcare Insurance • Wellness

Headway is a platform that connects individuals with mental health providers, helping them find the right fit according to their needs and insurance coverage. By partnering with numerous insurance providers, Headway ensures that users can access mental health care affordably. It offers both in-person and virtual care options, and manages the payment and billing processes for a hassle-free experience. The platform's aim is to simplify the search and access to therapy and psychiatric support for users, allowing them to focus on their mental health without the administrative burdens.

201 - 500 employees

Founded 2019

⚕️ Healthcare Insurance

🧘 Wellness

📋 Description

• Own the strategy and roadmap for Headway's claims processing platform, from submission through payment reconciliation • Own the platform that processes millions of dollars in claims and ensures Headway gets paid accurately and efficiently • Design claims workflows that balance automated processing with robust exception handling to ensure high success rates while minimizing manual intervention • Drive technical decisions on platform architecture with Engineering teams to optimize success rates • Lead cross-team initiatives to reduce claims errors, partnering with Operations, Finance, and Data to identify trends, detect anomalies, and build predictive models for denial prevention • Build internal tools that empower Claims Operations to investigate complex issues, manage denials, and scale efficiently with business growth • Work closely with Engineering, Data, Operations, and Finance to solve complex technical challenges around claims processing, routing, and reconciliation

🎯 Requirements

• 7+ years building high-volume transaction platforms or managing complex financial/billing systems, preferably in healthcare, fintech, or B2B marketplaces • Ability to translate complex backend systems into great user experiences for external users (providers and patients) and internal teams (operations, support) • Experience building internal tools with workflow automation, exception handling, and operational scalability • Technical depth: comfortable with integration challenges, data pipelines, and driving architectural decisions for critical data platforms • Cross-functional leadership: experience coordinating across Engineering, Data, Operations, and Finance teams • Analytical mindset: ability to extract insights from complex data, identify patterns in claims performance, and use metrics to drive decisions

🏖️ Benefits

• Equity compensation • Performance-based variable compensation • Medical, Dental, and Vision coverage • HSA / FSA • 401K • Work-from-Home Stipend • Therapy Reimbursement • 16-week parental leave for eligible employees • Carrot Fertility annual reimbursement and membership • 13 paid holidays each year and Holiday Break between December 25th and December 31st • Flexible PTO • Employee Assistance Program (EAP) • Training and professional development