Service Operations Supervisor, Healthcare Claims

Job not on LinkedIn

October 3

Apply Now

Receive Emails with Similar Jobs

Health Advocate

WebsiteLinkedInAll Job Openings

Healthcare Insurance

Health Advocate is a company dedicated to making healthcare easier for organizations and their members. Utilizing a combination of personal support, data, and technology, they offer a whole-person approach to improve health outcomes, reduce absenteeism and presenteeism, and lower costs. Their services include health advocacy and navigation, clinical care management, emotional health support, and personalized well-being programs. Health Advocate caters to over 12,500 organizations, offering 24/7 support in over 250 languages and ensuring HIPAA compliance and NCQA certification.

1001 - 5000 employees

⚕️ Healthcare Insurance

📋 Description

• Responsible for overseeing the daily tasks and workflow of assigned team of associates/specialists • Provide organization, direction and staffing for all assigned service calls • Monitor calls and audit case files daily • Ensure assigned staff members meet or exceed the standards • Coach, mentor, and evaluate the performance of an assigned team • Responsible for problem-solving issues and coordinating efforts with internal departments • Provide healthcare benefit and claims consultation and support when appropriate

🎯 Requirements

• Call center experience preferred • Management or supervisory experience in healthcare benefits or claims processing preferred • Strong leadership skills • Effective communication skills to interact with members, physicians, and insurance carrier representatives • Basic computer skills • Bachelor's Degree or applicable work experience • Basic knowledge of MS Word and Excel required • Must score acceptably on job related testing • Ability to pass standardized interview

🏖️ Benefits

• Enjoy competitive pay • Robust medical, dental, and vision coverage • 401(k) with company match • PTO • Advanced systems access and comprehensive training