Bilingual Customer Care Advocate I

🕒 6 days ago

☕ Washington – Remote

☕ Washington – Remote

💵 $24 - $26 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Healthcare Management Administrators

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1986

🏥 Healthcare

💼 Consulting

🛡️ Insurance

Healthcare • Consulting • Insurance

<Healthcare Management Administrators> is a service-oriented health plan administrator that designs and delivers high-quality, affordable self-funded health plans for employers. The company provides benefits administration, member portals, customer care, and access to a large provider network in the Pacific Northwest, helping employers manage claims, ID cards, provider search, and care navigation. HMA focuses on improving member outcomes and reducing employer health plan costs through proactive, people-first solutions and experienced plan management.

📋 Description

• Be a ‘Trusted Advisor’ for our members • Serve our Members, Providers, Brokers and Clients by quoting accurate Eligibility, Benefit, Claim Status via call and written communication • Advocate for callers by working with internal and external stakeholder to report, resolve inquiries, and prevent them from reoccurring • Follow-up with callers timely to ensure customer satisfaction • Listen for understanding in order to competently address questions on an array of topics • Maintain a personable, courteous, and professional demeanor at all times • Strive for first call resolution by applying your ability to “think outside the box” and taking true ownership of the customer experience • Perform multiple tasks and navigate multiple systems to investigate and respond to our customer needs. • Apply organization and written communication skills to quickly document phone conversations, noting key themes and resolutions • Proactively raise recurring issues/questions with management for further review • Own your personal development to achieve job proficiency and meet performance goals

🎯 Requirements

• 1-3+ years of experience providing superior service in a call center environment or providers office, preferably in the healthcare industry • High school diploma or equivalent • Knowledge of medical, vision and dental terminology preferred • Knowledge of customer service ethics, principles and procedures • Strong verbal, written communications skills and analytical abilities • Extensive keyboarding skills, including the ability to talk and document simultaneously • Attention to detail and accuracy • Proven ability to work independently and in a team environment • Basic proficiency using Microsoft Office: Word, Excel, Instant Messaging and Outlook • Ability to multitask including being able to maintain the flow of a conversation while typing 40+ WPM • Bilingual (Spanish/English) skills a plus

🏖️ Benefits

• Seventeen (IC) days paid time off (individual contributors) • Twelve paid holidays • Two paid personal and one paid volunteer day • Company-subsidized medical, dental, vision, and prescription insurance • Company-paid disability, life, and AD&D insurances • Voluntary insurances • HSA and FSA pre-tax programs • 401(k)-retirement plan with company match • Annual $500 wellness incentive and a $600 wellness reimbursement • Remote work and continuing education reimbursements • Discount program • Parental leave • Up to $1,000 annual charitable giving match