Bilingual Sales Operations Service Agent – Spanish, Mandarin/Cantonese

🕒 July 9

🗽 New York – Remote

🗽 New York – Remote

💵 $48.6k - $66k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 23%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Healthfirst

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1993

🛡️ Insurance

🏥 Healthcare

⚕️ Healthcare Insurance

Insurance • Healthcare • Healthcare Insurance

Healthfirst is a health insurance provider dedicated to helping New Yorkers access affordable health coverage for individuals and families. With over 30 years of experience, Healthfirst offers a range of plans including Medicaid managed care, Medicare Advantage, long-term care, and essential health plans. The company focuses on providing quality healthcare options, comprehensive benefits, and support to ensure members can maintain their health and well-being.

📋 Description

• Provide high-quality online and telephone assistance to brokers/agents and their uplines • Handle customer inquiries via mail, email, and chat sessions • Resolve inquiries and issues regarding member eligibility, benefits, claims processes, products, onboarding, recertification, and commissions • Make recommendations to management concerning problems, problem trends, and process improvement • Maintain an open exchange of information with internal and external customers • Work with the Quality Assurance team to understand, track, and trend quality performance issues • Perform additional duties as necessary

🎯 Requirements

• Bilingual proficiency in Spanish or Mandarin/Cantonese • High school diploma or GED from an accredited institution • Experience providing quality service across a broad range of business topics • Telephonic customer service experience, including handling escalated calls • Working experience with Microsoft Office Suite applications including Excel, Word, PowerPoint, and Outlook • Conflict resolution experience • Experience handling complex situations and/or projects • Healthcare industry experience preferred • Ability to work a flexible schedule, including a late shift and weekends • Ability to work as needed during Annual Open Enrollment, Open Enrollment, and unforeseen business disruptions

🏖️ Benefits

• Medical, dental and vision coverage • Incentive and recognition programs • Life insurance • 401k contributions • Competitive compensation and benefits package