HealthPlanOne
501 - 1000 employees
Founded 2006
⚕️ Healthcare Insurance
🏪 Marketplace
Healthcare Insurance • Marketplace
HealthPlanOne is a technology-enabled healthcare services company that helps millions of consumers and agents navigate and shop for Medicare plans. It specializes in Medicare education, digital marketing, lead generation, and broker/health-plan partnerships, using analytics and customer-focused agent support to simplify complex insurance choices. The company supports agents and partners with licensing, marketing, and platform tools to connect consumers with appropriate Medicare options.
Operations Manager
Job not on LinkedIn
🕒 June 12
🐊 Florida, Iowa, +2 more states – Remote
⏰ Full Time
🟢 Junior
🟡 Mid-level
⚙️ Operations
🚫👨🎓 No degree required
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HealthPlanOne
501 - 1000 employees
Founded 2006
⚕️ Healthcare Insurance
🏪 Marketplace
Healthcare Insurance • Marketplace
HealthPlanOne is a technology-enabled healthcare services company that helps millions of consumers and agents navigate and shop for Medicare plans. It specializes in Medicare education, digital marketing, lead generation, and broker/health-plan partnerships, using analytics and customer-focused agent support to simplify complex insurance choices. The company supports agents and partners with licensing, marketing, and platform tools to connect consumers with appropriate Medicare options.
📋 Description
• Oversee all day-to-day aspects of the Member Acquisition call center • Ensure all service level agreements (SLA’s) and sales goals are met • Supervise sales supervisors and sales agents specific to the carrier and call center • Train, develop, certify and lead sales supervisors • Manage team’s execution on interviewing, hiring, training, coaching, and corrective action with agents and supervisors • Prepare and evaluate daily call center performance reports • Work directly with client to troubleshoot call center/member issues • Ensure compliance through licensing, appointments and attestations
🎯 Requirements
• High school diploma or equivalent • 2+ years of successful sales management experience in a call center environment • 2+ years’ Individual/Family Plan health insurance sales and Medicare sales experience • Solid knowledge and grasp of CMS rules and regulations • Solid knowledge of individual and health insurance plans • Solid understanding of call center technology, terminology and environment • Proven track record of increasing sales in a phone-based environment • Excellent verbal, telephone and written communication skills
🏖️ Benefits
• Health insurance • Flexible work arrangements • Professional development opportunities
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