HealthSherpa
Healthcare Insurance • Compliance • Marketplace
HealthSherpa is a platform offering easy and efficient ways to enroll in health insurance plans, specifically focusing on the Affordable Care Act (ACA) marketplace. The company provides tools and support for agents, agencies, and individuals to compare, quote, and enroll in health plans seamlessly integrated with HealthCare. gov. Their services include fast application processes, real-time tracking of client status, and potential earnings through the Enrollee Assistance Program. HealthSherpa prides itself on being a large ACA quoting and enrollment platform, ensuring that clients can manage their health coverage needs effectively.
51 - 200 employees
⚕️ Healthcare Insurance
📋 Compliance
🏪 Marketplace
💰 $6.6M Venture Round on 2017-02
Director of Support
Job not on LinkedIn
November 25
HealthSherpa
Healthcare Insurance • Compliance • Marketplace
HealthSherpa is a platform offering easy and efficient ways to enroll in health insurance plans, specifically focusing on the Affordable Care Act (ACA) marketplace. The company provides tools and support for agents, agencies, and individuals to compare, quote, and enroll in health plans seamlessly integrated with HealthCare. gov. Their services include fast application processes, real-time tracking of client status, and potential earnings through the Enrollee Assistance Program. HealthSherpa prides itself on being a large ACA quoting and enrollment platform, ensuring that clients can manage their health coverage needs effectively.
51 - 200 employees
⚕️ Healthcare Insurance
📋 Compliance
🏪 Marketplace
💰 $6.6M Venture Round on 2017-02
📋 Description
• Manage a team of 4 direct reports and 60-70 total employees • Monitor and improve existing Support team processes to provide a high standard of support synonymous with the HealthSherpa brand • Improve our phone, chat, and email technology stack to increase performance, reduce friction, and improve both agent efficiency and customer experience • Manage our internal agency's P&L, driving efficiency through process and platform improvements, and ensuring scalable, compliant operations • Accelerate our adoption of customer service best practices, including AI-enabled support, workflows, training, and knowledge bases • Develop feedback loops across the company to improve our products and customer experience holistically
🎯 Requirements
• 6+ years of experience leading high-volume support teams, with an emphasis on the individual health insurance market • 3+ years of experience in management and building cohesive, diverse teams • Deep experience with call center analysis and modeling, and translating the insights you find into action • A get-stuff-done mindset and willingness to contribute as an IC to accomplish your goals • Passionate about social impact and improving access to healthcare • Startup experience (BONUS)
🏖️ Benefits
• Excellent benefits package that includes health, vision, and dental coverage for you, your spouse, and dependents • HSA/FSA options with corresponding contribution limits • Monthly grocery stipend and home internet reimbursement • 401K w/ a match after a grace period • Life and AD&D coverage • Disability insurance (Short and Long Term) • Parental leave • Four (4) weeks of paid vacation in addition to paid holidays • Home office budget for remote team members • Mental health and other wellbeing support programs through a partner network
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