Resuscitation Program Manager, 18 Month Contract

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Heart & Stroke

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1963

🤝 Non-profit

⚕️ Healthcare Insurance

📚 Education

Non-profit • Healthcare Insurance • Education

Heart & Stroke is a prominent Canadian organization dedicated to promoting heart and brain health. It focuses on advancing life-saving medical breakthroughs, supporting health education, and advocating for better healthcare policies. The organization provides information on heart disease, stroke, and healthy living, along with funding research and offering various ways for individuals to contribute, such as donations, volunteering, and participating in fundraising events like Jump Rope for Heart. Heart & Stroke also places a strong emphasis on addressing health inequities and supporting women's unique health risks. By driving research and health initiatives, Heart & Stroke aims to improve diagnosis, care, and support for heart and stroke-related conditions across Canada.

📋 Description

• Build a strong understanding of customers, instructors and training providers to inform engagement strategies and program support. • Develop and manage relationships with key stakeholders, including high-performing instructors, training centres and institutional partners. • Lead engagement with priority and high-value stakeholders, and guide broader regional engagement activities. • Identify network risks and opportunities, and implement plans to strengthen engagement, performance and retention. • Document stakeholder interactions, insights and outcomes accurately and on time in Salesforce CRM. • Maintain strong knowledge of Heart & Stroke resuscitation programs, standards and policies to support consistent regional application. • Communicate the value and application of offerings across stakeholder contexts. • Support program updates, initiatives and improvements aligned with national direction. • Guide stakeholders on program requirements, standards and best practices. • Monitor program delivery and performance using the Resuscitation portal, Salesforce and PowerBI dashboards. • Develop regional plans to grow adoption, network reach and impact. • Advance partner opportunities aligned with organizational priorities and goals. • Grow the instructor network by identifying and developing high-performing individuals. • Stay current on trends, stakeholder needs and external factors affecting program delivery. • Use performance trends and KPIs to adjust strategies and support sustainable growth. • Oversee Quality Assurance & Issue Resolution for a defined region. • Lead or oversee complex complaints and escalations in line with program policies. • Assess risk and determine actions, including escalation when needed. • Ensure documentation is complete, accurate and aligned with standards. • Address performance issues and support corrective actions, including instructor deactivations when required. • Guide stakeholders to support effective delivery and positive outcomes. • Navigate complex stakeholder situations with a solutions-focused approach. • Foster network collaboration and communities of practice where appropriate. • Represent Heart & Stroke externally, reinforcing values, standards and expectations. • Provide leadership, coaching and guidance to internal stakeholders. • Support team development and capability building. • Build strong cross-functional relationships. • Maintain strong collaboration and alignment with the Resuscitation Support Centre (RSC). • Align priorities and resources to meet regional objectives. • Collaborate across regions to support consistency and new team member integration.

🎯 Requirements

• Minimum of 5-7 years’ experience in a relationship management, sales or business development role, preferably in the health care, CPR or first aid training marketplace, or a combination of equivalent experience. • Heart & Stroke Instructor certification and/or other agency instructional experience is an asset. • Experience in marketing and communication would be an asset. • Knowledge of provincial healthcare systems and resuscitation training agencies is an asset. • Experience working in the health care field would be an asset. • Experience in the not-for-profit sector would be an asset. • Bachelor’s degree in business, health science or a related field. • An equivalent combination of education and experience will be considered. • Certificate or training in adult education is preferred.

🏖️ Benefits

• paid wellness days • personal days • health, medical, dental and vision benefits • flexible hybrid working arrangements • support with reimbursement for mobile phones and home office set up