Senior Solutions Engineer

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October 28

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Heidi Health

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Artificial Intelligence • Healthcare Insurance • Productivity

Heidi Health is an AI-powered medical scribe platform designed for clinicians in various healthcare settings. It helps decrease the time spent on administrative tasks like note-taking, insurance processing, and result finding, thereby allowing clinicians to focus more on patient care. The platform supports multiple types of healthcare professionals including psychologists, dietitians, vets, medical doctors, nurses, and others, leveraging artificial intelligence to enhance efficiency and accuracy in clinical documentation. The goal is to provide an intuitive, efficient tool that integrates seamlessly with healthcare workflows to improve the quality of care and clinician satisfaction. It emphasizes privacy and security, featuring hospital-grade standards to protect sensitive health information.

11 - 50 employees

🤖 Artificial Intelligence

⚕️ Healthcare Insurance

⚡ Productivity

📋 Description

• Lead deep technical discovery with enterprise and mid-market prospects to uncover integration, security, and compliance needs. • Collaborate with product and engineering to design tailored solutions that meet customer requirements while aligning with Heidi’s platform roadmap. • Deliver compelling demos and architecture walkthroughs to technical stakeholders including IT, InfoSec, and engineering teams. • Own technical responses for RFPs, security assessments, and due diligence requests with attention to detail and accuracy. • Proactively surface and resolve technical concerns that slow down the sales process, acting as a trusted technical advisor to the customer. • Partner with implementation teams to ensure a smooth transition post-signature and provide feedback to product and engineering from the field.

🎯 Requirements

• 5+ years of experience in Solution Engineering, preferably in SaaS, healthcare, or enterprise software. • Excellent communication skills. • Strong working knowledge of integration protocols (REST APIs, SAML/OIDC, SCIM), enterprise architecture, and security standards. • Experience supporting sales cycles with large healthcare providers, health systems, or EMR vendors is highly valued (FHIR/HL7 familiarity a plus). • Ability to synthesize complexity and communicate clearly to both technical and non-technical audiences. • Comfortable operating autonomously in a fast-paced, early-stage environment. • A trusted partner to sales and a credible voice in the room with technical leaders on the customer side. • Bonus: Background in healthtech, startups, or regulated environments, plus hands-on experience with telephony or voice integration systems (Twilio, WebRTC, SIP).

🏖️ Benefits

• Flexible work with a hybrid environment. • Additional paid day off for your birthday and wellness days. • Discounted corporate gym memberships. • A generous personal development budget of $500 per annum. • Learn from some of the best engineers and creatives, joining a diverse team. • Become an owner, with shares (equity) in the company, if Heidi wins, we all win. • The rare chance to create a global impact as you immerse yourself in one of Australia’s leading healthtech startups. • If you have an impact quickly, the opportunity to fast track your startup career!