Third Party Supplier Manager

October 17

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HeliosX Group

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Healthcare Insurance • eCommerce • Wellness

HeliosX Group is an innovative company operating in the field of skin care and dermatology services. Through its platform Dermatica, HeliosX provides personalized skincare treatments to address various skin concerns such as acne, pigmentation, aging, and rosacea. The company uses evidence-based formulations and offers a comprehensive online consultation service, delivering bespoke products directly to customers' homes. With a strong focus on science-backed healthcare, HeliosX Group aims to make effective and affordable skincare accessible to a wider audience.

51 - 200 employees

⚕️ Healthcare Insurance

🛍️ eCommerce

🧘 Wellness

📋 Description

• Lead the supplier selection and onboarding process for third-party fulfilment and logistics partners across multiple geographies. • Collaborate with the International Expansion team to build the roadmap for future launches and proactively research potential territories for suppliers. • Ensure adequate service level agreements (SLA’s) are built into agreements from the start and managed proactively. • Set and track supplier KPIs: OTIF (on-time in full), cost per shipment, complaint rate, and communication responsiveness. • Own the supplier relationship from contract negotiation through to weekly / monthly operational cadence. • Collaborate with internal teams (Ops, Infrastructure, Supply Chain, Finance, Customer Support, Tech) to ensure smooth integration of operations and systems. • Drive issue resolution, root cause analysis and performance recovery plans. • Review and validate monthly invoices ensuring timely payment for providers. ensure costs are accurate and matched to PO/contractual expectations. • Develop reporting dashboards and visibility tools to surface performance and establish regular cadence to feed back on performance to SLT members. • Ensure contracts are up to date and aligned with business growth.

🎯 Requirements

• Strong experience managing third-party fulfilment or logistics partners. • Commercially sharp – confident negotiating terms and holding suppliers to account. • Clear communicator – able to hold regular performance reviews and escalate blockers. • Analytical – capable of spotting trends, issues, and diving into data. • Prior experience in pharmacy, healthcare, or regulated environments preferred. • Familiarity with multi-region fulfilment operations is a bonus. • Good knowledge of health and safety processes / controls

🏖️ Benefits

• 25 days holiday plus UK Bank Holidays in Lieu if worked • Private health insurance, along with extra dental and eye care cover • Pension scheme • Enhanced parental leave • Cycle-to-work Scheme • Electric Car Scheme • Free Dermatica and MedExpress products every month, as well as family discounts • Access to a Headspace subscription, discounted gym memberships, and a learning and development budget