Member Support Specialist

🕒 4 days ago

🇺🇸 United States – Remote

💵 $21 - $25 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Brightline

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

⚕️ Healthcare Insurance

🧘 Wellness

Healthcare • Healthcare Insurance • Wellness

Brightline is a healthcare company that specializes in providing mental health care services for children and support for parents. With a focus on personalized therapy, psychiatry, and medication management, Brightline offers a simple and comprehensive approach to mental health care for families. They serve clients both virtually and in-person, with services available in multiple states including New York, New Jersey, Connecticut, Massachusetts, and Washington. Through experienced providers and innovative care plans, Brightline helps children and their caregivers manage mental health challenges, focusing on Cognitive Behavioral Therapy and data-driven results.

📋 Description

• Conducting first phone calls with new members to assess fit for Brightline services • Scheduling appointments for members • Ensuring member paperwork has been completed • Supporting Providers with a variety of administrative tasks • Answering all admin-related questions between sessions • Conducting eligibility checks, filing claims, and collecting member payment • Keeping our internal software tool for the Member Support team ultra-organized • Identifying ways to delight our members, ease the workday for our clinical team, and overall improve our operational processes as we scale

🎯 Requirements

• A passion for our mission to redefine behavioral health for children and their families. • A desire to create a one-of-a-kind member experience and a background in providing excellent customer service. • The drive to be part of building something new - to work hard, to be your best self and to change the lives of our families. • Comfort with a wide variety of technology including email, EHR, scheduling tools and more. • Excellent communication skills (written and verbal) and organization skills. • Ability to revel in the details and commitment to following through on all tasks, simple and complex. • Previous experience managing a medical office and/or familiarity with insurance billing are a bonus. • Ability to effectively communicate with Spanish-speaking members and provide support in both English and Spanish.

🏖️ Benefits

• Medical, Dental, Vision, Long-Term Disability, Life Insurance, Flexible Spending Account, and 401k match. • 12 Company Holidays, Time Off, Parental Leave, Company Wide Shutdown • Health and Wellness Stipend, Home Office Reimbursement and Professional Development Reimbursement