Customer Success Manager

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HighlightTA

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2024

👥 HR Tech

🎯 Recruiter

☁️ SaaS

HR Tech • Recruitment • SaaS

HighlightTA is your on-demand talent team that simplifies hiring by embedding talent partners directly into your organization. They offer solutions for project management, recruitment functions, and operational projects, tailoring their approach to fit the unique needs of each business. With a data-driven strategy, HighlightTA ensures quick access to top-tier talent while allowing flexibility in scaling team engagement.

📋 Description

• Develop and execute account plans to ensure customer success and identify growth opportunities. • Own customer onboarding, ramp, and full life cycle achievement including contract renewal. • Find upsell, cross sell, and expansion opportunities and win additional business • Maintain weekly updates reviewing Customer Stories, Opportunities, Onboarding progress, At Risk Account, and Churn. • Serve as the primary contact for escalated issues, collaborating internally to resolve challenges. • Collaborate with stakeholders across all departments to solve complex customer issues. • Perform Quarterly Business Reviews to proactively address challenges and advocate for new products and services for customers. • Conduct an average of 5-8 proactive meetings per week with your book of business • Document and utilize Hubspot to track customer interactions. • Measurably increase B2B revenue and margin as it relates to company objectives on a quarterly basis. • Implement strategies to reduce churn and enhance loyalty. • Utilize data to analyze and track potential churn targets and create a mutual plan of success to maintain customer satisfaction.

🎯 Requirements

• Proven success in customer success, account management, or a related field, demonstrating a track record of successful customer engagement. • Showcased effectiveness in strategic account management. • Adept analytical and problem-solving skills. • Effective communication and presentation abilities. • Experience advocating for customers at an executive level within the organization. • Demonstrated ability to collaborate effectively with various departments for overall business success. • Demonstrated success in driving customer growth through expansion initiatives. • Working experience with SaaS products and the background check industry (preferred). • Certifications in customer success or customer support (preferred). • College or university degree or equivalent work experience. • Candidates must be currently located in and legally authorized to work in Canada. This role may require occasional travel to meet with clients.

🏖️ Benefits

• 32 days of paid time off per year • Company-paid benefits that start on day 1 • Remote-friendly and supportive flexible remote arrangements • Work-from-home allowance • Professional development budget • And a few more goodies!