Senior Director, Professional Services

November 20

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Highspot

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SaaS • B2B • Artificial Intelligence

Highspot is a leading sales enablement platform designed to ignite revenue growth and drive repeatable sales success for businesses of all sizes. The company provides a unified, AI-driven platform that helps organizations define, execute, and optimize go-to-market initiatives, improving productivity and accelerating business results. Highspot offers a comprehensive suite of tools for sales content management, sales plays and playbooks, buyer engagement, sales training, and sales coaching. Through AI-assisted automation, real-time analytics, and a robust partner ecosystem, Highspot assists enterprises in enhancing sales performance and achieving predictable revenue targets. Trusted by global enterprises, Highspot is recognized for its ability to seamlessly integrate sales enablement strategies with business outcomes.

501 - 1000 employees

Founded 2012

☁️ SaaS

🤝 B2B

🤖 Artificial Intelligence

📋 Description

• The Senior Director of Professional Services is responsible for leading Highspot’s global post-sales delivery organization across Engagement Management (EM), Implementation (IM), Advisory Services, and Technical Account Management (TAM). • Own the strategy, execution, and evolution of Professional Services as a scalable, profitable, and customer-impacting business function. • Ensure the organization delivers at the “last mile” with precision and speed. • Champion a culture of operational simplicity, accountability, and readiness. • Lead all service delivery motions, from initial implementation to ongoing advisory and technical enablement.

🎯 Requirements

• Lead, mentor, and grow a diverse, high-performing global team of Engagement Managers, Implementation Consultants, Advisory Leads, and TAMs. • Build leadership bench strength, ensuring clear career paths and succession planning across functions. • Define and execute the global Professional Services strategy aligned to Highspot’s imperatives. • Scale the TAM function to deliver proactive technical guidance, integration success, and early risk detection across the customer lifecycle. • Establish clear success metrics for project quality, time-to-value, and customer satisfaction. • Collaborate closely with CSS, Product, and GTM teams to ensure product readiness, seamless customer handoffs, and feedback loops for continuous improvement.

🏖️ Benefits

• Comprehensive medical, dental, vision, disability, and life benefits • Health Savings Account (HSA) with employer contribution • 401(k) Matching with immediate vesting on employer match • Flexible PTO • 8 paid holidays and 5 paid days for Annual Holiday Week • Quarterly Recharge Fridays (paid days off for mental health recharge) • 18 weeks paid parental leave • Access to Coaches and Therapists through Modern Health • 2 volunteer days per year • Commuting benefits