AR Collections Specialist

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March 19

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Hireframe

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Recruitment • B2B • HR Tech

Hireframe is a staffing company that specializes in providing nearshore and offshore talent to fill mission-critical roles for businesses. They offer on-demand recruitment services, focusing on roles such as Accounting & Finance, Operations & Customer Service, HR & Recruitment, Information Technology, and Sales & Marketing. Hireframe aims to save businesses time and money by staffing remote positions with skilled professionals from locations like Mexico and the Philippines. They offer a flexible recruitment model on a pay-per-hire basis and provide full-time dedicated team members as a service. Business leaders utilize Hireframe as a strategic partner in talent acquisition to meet growth targets and operational efficiency.

51 - 200 employees

🎯 Recruiter

🤝 B2B

👥 HR Tech

📋 Description

• This candidate will be responsible for focusing on supporting daily operations, specifically on setting high standards for exceptional customer service. • This position must have strong attention to detail, problem-solving, and effective communication with external and internal customers. • This role will be responsible for managing sensitive external stakeholder relationships. • The position will report to the Head of North American Collections. • This role will be working from home permanently and during U.S. business hours. • Oversee day-to-day activities and support all Collections efforts by managing open receivables on assigned accounts through emails and phone calls with customers to ultimately drive DSO set by our team. • Drive against targets by executing workflows and monitoring metrics daily on assigned accounts • Establish relationships with key client Accounts Payable personnel and serve as the dedicated point of contact with the client to facilitate cash collection and credit processes • Manage the allocation of requests, bring resolution to complex client issues, and manage first-level escalations, while maintaining high standards for accuracy, timeliness, and professionalism • Work on moderately difficult account assignments requiring judgment or making recommendations • Field general AR/AP questions for clients and assist in research and resolution of any payment issues • Work with the Credit team to arrange for payment schedules to collect funds on accounts in arrears • Lead biweekly meetings with Business Leaders regarding the status of open receivables and make informed recommendations • Establish and maintain effective and cooperative working relationships with other departments (Credit, Account Management, Sales, Disputes, Legal, etc.) to help drive collections and help resolve issues relating to past-due accounts • Partner with the AR manager to identify ways to improve SOPs and processes • Perform Finance & Accounting month-end close processes and other ad-hoc projects as needed

🎯 Requirements

• 3+ years of finance or accounting experience in the area of B2B Accounts Receivable or Collections, previous startup experience is a plus • Previous experience building and managing external and internal stakeholder relationships • Strong attention to detail, professional communication (both written and verbal), and excellent follow-through skills with the ability to deal tactfully, confidently, and ethically • Competitive and creative drive to win over customers and internal stakeholders • Ability to work both independently and collaboratively as part of a team while managing multiple priorities in a fast-paced environment • Goal-oriented, self-starter, proactive with excellent organizational skills • Proficient in problem-solving, research, and client follow-up to both external and internal contacts • Ability to adapt to rapid changes typical of a start-up • BA/BS required; undergraduate degree in Accounting, Business, Economics, or Finance strongly preferred • Advanced PC skills including proficiency in Microsoft Office, pivot tables, V-lookups, and formulas. Ability to interpret and analyze data and make recommendations based on findings. • Experience with Netsuite, Tesorio, Trovata, and Stripe is a plus

🏖️ Benefits

• Permanent remote work flexibility • Paid Time Off • Health Maintenance Organization (HMO) coverage • Annual performance bonuses • Dedicated coaches offer an extra channel of support and skill-building • Opportunities for professional growth