Customer Support Specialist

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October 21

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Hitachi

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Artificial Intelligence • Energy • Transport

Hitachi, Ltd. is a global company that operates in various sectors with a focus on social innovation. Hitachi provides advanced digital solutions, services, and technologies under its brand 'Lumada' to solve customers’ challenges and enhance societal value. The company is committed to sustainability and environmental, social, and governance (ESG) initiatives, aiming to improve quality of life through technologies that foster a sustainable society. Hitachi's products and solutions span digital systems, green energy, mobility, and connective industries, promoting digital transformation of business systems and social infrastructure. Founded in 1910, Hitachi's long-standing dedication to innovation and societal development makes it a leader in driving positive change worldwide.

25801 - 25801 employees

Founded 1910

🤖 Artificial Intelligence

⚡ Energy

🚗 Transport

📋 Description

• Act as the first point of contact for customers as well as for the global Hitachi Energy service network with regard to service requests, maintenance issues, warranty-related queries, etc. • Be a customer advocate for timely response to issues and for problem resolution and escalation. • Document and time-log all activities taken toward resolving customer issues. • Where required, support customers during run-time activities and provide online troubleshooting support and resolution. • Support in the bidirectional know-how transfer from factory to global service network and vice versa (e.g., newsletters, frequently asked questions, etc.). • Participation in ensuring 24/7 availability. • Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines.

🎯 Requirements

• Experience in Customer Service with a minimum of 2 years of experience. • Must be fluent in both Spanish and English; any other language would be an advantage. • High focus on customers and their needs. • Ability to apply a structured and methodical work style during increased pressure to act. • Intrinsic attitude to drive innovation and improvement. • Ability to act solution-oriented and to vary different approaches, be flexible and creative. • Readiness to travel (approx. 10%) on a global basis i.e., for troubleshooting, training or customer meetings.

🏖️ Benefits

• Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.